Customer Support Specialist

JR United Kingdom; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Customer Support Specialist, der Teil eines dynamischen Teams werden möchte. In dieser Rolle sind Sie verantwortlich für die Verwaltung von Supportanfragen, die Diagnose technischer Probleme und die Zusammenarbeit mit internen Teams zur Gewährleistung einer schnellen Lösung. Sie werden die Benutzererfahrung verbessern und Möglichkeiten zur Serviceoptimierung identifizieren. Wenn Sie eine Leidenschaft für Kundenservice und Problemlösungen haben, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere voranzutreiben.

Qualifications

• Erfahrung in der Kundenbetreuung, idealerweise im Finanzsoftwarebereich.
• Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift.

Responsibilities

• Verwaltung eingehender Supportanfragen per Telefon und E-Mail.
• Diagnose und Lösung technischer Probleme, Eskalation bei Bedarf.

Skills

Kundenbetreuung

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

MS Office (insbesondere Excel)

Organisationstalent

Tools

Ticketing-Systeme

Job description

Customer Support Specialist, Bournemouth

Client: [Client Name]

Location: Bournemouth, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Job Views: 4

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

Our client is seeking a dedicated and proactive Customer Support Specialist to join their growing team. This role involves providing exceptional support to users, responding to queries, and delivering solutions within established SLA parameters. The ideal candidate has a keen eye for detail, a customer-first mindset, and a drive to grow their career in a dynamic environment.

Role Overview

As a Customer Support Specialist, you will manage support requests, diagnose technical issues, and collaborate with internal teams to ensure prompt resolution. You will play a key role in enhancing user experiences and identifying opportunities for service improvements, while maintaining professionalism and technical aptitude.

Key Responsibilities

• Manage inbound support tickets via phone and email, ensuring prompt triage and prioritization.
• Document and oversee support requests using ticketing systems, maintaining transparency with clients.
• Diagnose and resolve technical issues, escalating when necessary.
• Coordinate with internal stakeholders to expedite resolutions and manage configuration changes.
• Provide top-tier front-line support, combining technical and non-technical solutions.
• Identify process improvements and suggest feedback for product and service enhancements.
• Create and maintain user documentation and knowledge base resources.
• Support clients and colleagues during live software implementations.
• Maintain excellent relationships with clients, team members, and third-party partners.

Skills & Qualifications

• Proven experience in customer support, preferably within finance software.
• Excellent verbal and written communication skills.
• Self-motivated with strong organizational skills.
• Problem-solving skills with a collaborative approach.
• Proficiency in MS Office, especially Excel.
• Adaptable, flexible, and committed to high-quality service.

Why Join?

Our client offers a professional and supportive environment where you can develop your skills, contribute to meaningful solutions, and be part of a team that values growth and innovation. Take the next step in your career by applying for this exciting opportunity with a forward-thinking company dedicated to customer service excellence.