Client Service Specialist

Platform One; Wimborne Minster; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading company in the wealth services sector is seeking a Client Services Specialist who will be responsible for delivering outstanding support across their service offerings. The ideal candidate should possess 5+ years of experience in financial services, with strong analytical and communication skills. This role also emphasizes adherence to regulatory requirements and delivering excellent client service outcomes.

Benefits

Birthday off as an extra benefit

Vitality Private Healthcare

Career progression opportunities

Professional development in governance and compliance

Qualifications

• Strong knowledge of regulatory requirements in custody and investment services.
• Experience in policy review and process documentation.
• Ability to balance client service excellence with governance responsibilities.

Responsibilities

• Provide comprehensive support across core services: Custody, Brokerage, Technology, and Wrap Pension.
• Conduct policy reviews and ensure regulatory compliance.
• Implement control enhancements and assist with governance processes.

Skills

Analytical Skills

Communication Abilities

Regulatory Knowledge

Client Service Excellence

Education

5+ years of experience in financial services

Job description

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Platform One is an infrastructure provider to the wealth sector. We provide services such as custody, brokerage, pensions and technology to IFAs, wealth managers, investment managers, family offices and much more. One of our core offerings is an investment platform service, designed to deliver a secure, high quality investment platform for the UK and International marketplace. The service enables advisers and managers to consolidate and manage all their clients’ investments in one place. We also licence enterprise technology to the sector, integrating with their existing ecosystem allowing both Platform One and our clients to grow together.

Our mission is to transform the infrastructure that underpins the world of investments and advice. We are growing to be the leading provider of infrastructure to the investments and adviser community. Our new platform model is devoted to championing automation and unrivalled user experience. We have a team of wonderful go-getters, located in the UK and in the Philippines.

At Platform One we focus on delivering good outcomes for our customers by acting in good faith, supporting our customers to pursue their financial objectives and avoiding causing foreseeable harm. Training is provided by Platform One to give an understanding of Consumer Duty and how you can embrace this by meeting our own internal standards, values and behaviours, resulting in an excellent service being delivered to our customers.

About the role

As a Client Services Specialist, you will be responsible for delivering outstanding support across our service suite while contributing to the enhancement of our scalability initiatives, governance frameworks, and control processes. You will work closely with our diverse client base including financial advisers, investment managers, platforms, private banks, and fintech firms.

This position reports to the Head of Client Services, Dealing and Settlements and will work closely with our Governance, Risk, and Compliance teams to ensure continuous improvement of our service delivery framework.

Key Responsibilities

Core Responsibilities

• Provide comprehensive support across our four core services: Custody, Brokerage & Execution, Leading Technology, and Wrap Pension1.
• Conduct regular policy, procedure, and process reviews to ensure service excellence and regulatory compliance.
• Contribute to scalability projects that enhance our ability to onboard and service clients efficiently.
• Participate in governance framework deep dives to identify improvement opportunities.
• Implement control enhancements to strengthen our operational risk management.
• Acting to deliver good outcomes for our customers by following the Consumer Duty rules and guidance set by the FCA and our own internal core values and behaviours.

Service-Specific Duties

• Custody Service: Support secure safekeeping of client assets, assist with reconciliation queries, and help review custody control frameworks1.
• Brokerage & Execution: Facilitate trading operations, review execution policies, and contribute to process optimization1.
• Leading Technology: Assist clients with platform navigation, contribute to technology scalability initiatives, and help document technical procedures1.
• Wrap Pension: Support pension administration, review pension policies, and assist with regulatory documentation processes1.

Governance and Process Enhancement

• Conduct systematic reviews of existing policies and procedures across all service areas
• Identify gaps in current control frameworks and propose enhancements
• Document process workflows and contribute to standardisation efforts
• Assist with regulatory compliance reviews and implementation of recommended changes
• Support the scaling of operations through process optimisation and automation initiatives

Product Knowledge Requirements

• Demonstrate in-depth understanding of our product suite: Retail Trading Platform, Investment Management Platform, Adviser Platform, and Wrap Pension1.
• Stay current on market trends affecting financial advisers, investment managers, platforms, private banks, and fintech clients1.
• Understand how governance frameworks apply differently across various product offerings.

Skills & Qualifications

• Knowledge of Consumer Duty FCA principle 12.
• 5+ years of experience in financial services or wealth management.
• Strong knowledge of regulatory requirements in custody and investment services.
• Experience in policy review, process documentation, and control frameworks.
• Excellent analytical skills with attention to detail.
• Outstanding communication abilities with clients and internal stakeholders.
• Ability to balance client service excellence with governance responsibilities.

What we offer

• Opportunity to develop expertise across our four core service areas.
• Professional development in governance, risk management, and compliance.
• Collaborative environment working with a diverse range of financial services clients.
• Career progression in a growing wealth platform business.
• Your birthday off, this is not included as holiday, an extra little bonus!
• Vitality Private Healthcare.

Diversity & Inclusion

Inclusion is at the heart of our social mission.Yes, we're an equal opportunities employer committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status, but it goes so much further than that. We value difference and we're dedicated to creating an inclusive environment for every staff member.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

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