Customer Service Advisor in Poole)

Rubicon Recruitment Group; Poole; On-site; GBP 25,000; Full time

Job summary

Rubicon Recruitment Group is seeking a Customer Service Advisor in Bournemouth, ideal for someone who enjoys resolving queries in a structured environment. You will respond to inquiries, assist with bookings, and support the team while enjoying perks like free travel and opportunities for career progression.

Benefits

Free travel for you and a nominated person

25 days holiday + bank holidays

Discounts across supermarkets and health clubs

Opportunities for growth and pay progression

Regular team socials and free refreshments

Qualifications

• Previous experience in a phone-based or multi-channel customer service role.
• Clear and friendly telephone manner with strong written communication skills.
• Confidence with general admin systems; training provided.

Responsibilities

• Responding to customer enquiries across phone, email and social media.
• Assisting with booking processes and troubleshooting queries.
• Handling customer complaints with professionalism and care.

Skills

Communication

Teamwork

Problem Solving

Calm under Pressure

Job description

Customer Service Advisor | Bournemouth | £24,960 Are you a calm, people-focused professional who takes pride in resolving queries efficiently and professionally? Do you enjoy working in a structured, supportive environment where no two days are quite the same - but clear processes keep everything running smoothly? If you value stability, purpose, and being part of a close-knit team, this could be the ideal role for you.

Rubicon's client is a well-established organisation with a reputation for delivering reliable, customer-focused services across a growing national footprint. With increased demand and recent business growth, they're looking to expand their team of dedicated Customer Service Advisors to maintain high service standards and support further development.

As a Customer Service Advisor , you'll benefit from:

Free travel for you and a nominated person across a nationwide transport network (excludes London)

25 days holiday + bank holidays

Discounts and perks across supermarkets, clothing stores, health clubs and more

Opportunities for growth and pay progression with experience

A friendly working environment with regular team socials and free refreshments on-site

As a Customer Service Advisor , your responsibilities will include:

Responding to customer enquiries across phone, email and social media channels

Assisting with booking processes and troubleshooting general queries

Handling customer complaints with professionalism and care

Accurately updating internal systems with relevant customer information

Supporting wider team admin duties to ensure smooth service delivery

As a Customer Service Advisor , your skills and experience will include:

Previous experience in a phone-based or multi-channel customer service role

A clear and friendly telephone manner with strong written communication skills

The ability to work methodically and remain calm under pressure

Confidence with general admin systems (training on customer service platforms will be provided)

A team-player mindset with a willingness to adapt to varied daily tasks

If you're looking for a long-term role where you can be part of a stable and supportive team, apply directly to this advert today or call Claire or Tina at Rubicon for more information.