Temp Customer Service & Admin Specialist - Immediate Start

Search; Middleton; On-site; GBP 17,000 - 19,000; Full time

Job summary

Search is hiring a Customer Service Administrator to join our busy customer experience team in Middleton.

This temporary, initial 3-month contract offers an immediate start, with potential extension or permanent opportunities for the right candidate. The role runs Monday to Friday, 9:00am–5:30pm, at a pay rate of £12.76 per hour.

You will handle customer enquiries, support administrative processes and ensure customers receive excellent service throughout their journey.

Qualifications

• Previous experience in a customer service and/or administration role.
• Excellent communication skills, both written and verbal.
• Strong organisational and time management skills.
• Good IT skills and confidence using Microsoft Office applications.
• Strong attention to detail.
• Ability to work effectively in a fast-paced environment.
• Positive, proactive and customer-focused approach.
• Ability to work both independently and as part of a team.

Responsibilities

• Providing excellent customer service via inbound and outbound communication channels
• Managing customer enquiries and administrative requests efficiently and professionally
• Supporting the wider team with day-to-day administrative duties
• Working towards individual and team KPI targets
• Ensuring customer issues are resolved accurately and within agreed timescales
• Prioritising workloads to maintain service levels and team efficiency
• Handling customer complaints and escalating issues where appropriate
• Maintaining accurate records and updating internal systems
• Identifying trends and recurring customer issues to support continuous improvement
• Collaborating with colleagues across the department to deliver a positive customer experience
• Driving a "right first time" approach to minimise repeat customer contact

Skills

Customer service

Administration

Communication

Organisation

Time management

Team player

Tools

Microsoft Office

Job description

Search is hiring a Customer Service Administrator to join our busy customer experience team in Middleton.

This temporary, initial 3-month contract offers an immediate start, with potential extension or permanent opportunities for the right candidate. The role runs Monday to Friday, 9:00am–5:30pm, at a pay rate of £12.76 per hour.

You will handle customer enquiries, support administrative processes and ensure customers receive excellent service throughout their journey.