Customer Service Administrator

Keysight Technologies; Wokingham; On-site; GBP 23,000 - 27,000; Full time

Job summary

Keysight Technologies in Winnersh is seeking a motivated Customer Service Administrator to support end-to-end repair and calibration requests. This on-site role connects customers with service, logistics and manufacturing, coordinating data entry, pricing updates and quote generation in a busy setting.

The successful candidate will manage multiple priorities with high accuracy, assist with dashboards and records, and contribute to continuous improvement in a collaborative team environment.

Qualifications

• Experience in customer service, customer support, service administration, order processing, or sales support within a fast-paced environment.
• Strong multitasking and organizational skills, with the ability to manage competing priorities effectively.
• A customer-focused mindset with strong problem-solving abilities.
• High attention to detail and excellent follow-up skills.
• Strong teamwork and collaboration skills with a proactive, can-do attitude.

Responsibilities

• Managing repair and calibration service requests from receipt through to completion.
• Processing customer requests, including data entry, pricing updates, and quote generation.
• Handling customer queries and collection requests in a professional and timely manner.
• Coordinating with internal teams to support the efficient delivery of services.
• Maintaining accurate records, dashboards, and customer information across multiple systems.
• Prioritizing a high volume of tasks while ensuring accuracy and attention to detail.
• Supporting continuous improvement and contributing to a collaborative team environment.
• Experience in customer service, customer support, service administration, order processing, or sales support within a fast-paced environment.
• Strong multitasking and organizational skills, with the ability to manage competing priorities effectively.
• A customer-focused mindset with strong problem-solving abilities.
• High attention to detail and excellent follow-up skills.
• Strong teamwork and collaboration skills with a proactive, can-do attitude.
• Confidence interacting with stakeholders at all levels of the organization.
• The ability to adapt and perform effectively within a large, complex, and dynamic business environment.

Job description

We are looking for a motivated, customer-focused Customer Service Administrator to join our team based in Winnersh. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with customers, and can effectively manage multiple priorities while maintaining a high level of accuracy. As a Customer Service Administrator, you will act as a key link between customers, service teams, logistics, and manufacturing, supporting the end-to-end administration of repair and calibration requests. Type of contract: Fixed-term contract for 2 years

• Managing repair and calibration service requests from receipt through to completion.
• Processing customer requests, including data entry, pricing updates, and quote generation..
• Handling customer queries and collection requests in a professional and timely manner.
• Coordinating with internal teams to support the efficient delivery of services.
• Maintaining accurate records, dashboards, and customer information across multiple systems.
• Prioritizing a high volume of tasks while ensuring accuracy and attention to detail.
• Supporting continuous improvement and contributing to a collaborative team environment.
• Experience in customer service, customer support, service administration, order processing, or sales support within a fast-paced environment.
• Strong multitasking and organizational skills, with the ability to manage competing priorities effectively.
• A customer-focused mindset with strong problem-solving abilities.
• High attention to detail and excellent follow-up skills.
• Strong teamwork and collaboration skills with a proactive, can-do attitude.
• Confidence interacting with stakeholders at all levels of the organization.
• The ability to adapt and perform effectively within a large, complex, and dynamic business environment.

Keysight is an Equal Opportunity Employer.

is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more

Our culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.