Customer Service Administrator

Keysight Technologies SAles Spain SL.; Winnersh; On-site; GBP 21,000 - 28,000; Full time

Job summary

Keysight is seeking a Customer Service Administrator for its Winnersh base to act as a key link between customers, service teams, logistics and manufacturing. You will manage repair and calibration requests from receipt through completion, handling data entry, pricing updates and quotes with a professional approach.

The role requires multitasking, strong attention to detail and excellent communication with stakeholders at all levels. This is a fixed-term contract for 2 years.

Qualifications

• Experience in customer service, support, service administration, order processing or sales support in a fast-paced environment.
• Strong multitasking and organizational skills with the ability to manage competing priorities.
• Customer-focused mindset with strong problem-solving abilities.
• High attention to detail and excellent follow-up skills.
• Teamwork and collaboration with a proactive, can-do attitude.

Responsibilities

• Manage repair and calibration service requests from receipt to completion.
• Process customer requests including data entry, pricing updates and quote generation.
• Handle customer queries and collection requests professionally and promptly.
• Coordinate with internal teams to support efficient service delivery.
• Maintain accurate records, dashboards and customer information across systems.
• Prioritize a high volume of tasks while ensuring accuracy.
• Support continuous improvement and contribute to a collaborative team environment.

Skills

Customer service experience

Multitasking

Attention to detail

Stakeholder communication

Team collaboration

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

We are looking for a motivated, customer-focusedCustomer Service Administrator to join our team based in Winnersh. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with customers, and can effectively manage multiple priorities while maintaining a high level of accuracy.

As a Customer Service Administrator, you will act as a key link between customers, service teams, logistics, and manufacturing, supporting the end-to-end administration of repair and calibration requests.

Type of contract: Fixed-term contract for 2 years

You will be responsible for:

• Managing repair and calibration service requests from receipt through to completion.
• Processing customer requests, including data entry, pricing updates, and quote generation..
• Handling customer queries and collection requests in a professional and timely manner.
• Coordinating with internal teams to support the efficient delivery of services.
• Maintaining accurate records, dashboards, and customer information across multiple systems.
• Prioritizing a high volume of tasks while ensuring accuracy and attention to detail.
• Supporting continuous improvement and contributing to a collaborative team environment.

Qualifications

• Experience in customer service, customer support, service administration, order processing, or sales support within a fast-paced environment.
• Strong multitasking and organizational skills, with the ability to manage competing priorities effectively.
• A customer-focused mindset with strong problem-solving abilities.
• High attention to detail and excellent follow-up skills.
• Strong teamwork and collaboration skills with a proactive, can-do attitude.
• Confidence interacting with stakeholders at all levels of the organization.
• The ability to adapt and perform effectively within a large, complex, and dynamic business environment.

Careers Privacy Statement Keysight is an Equal Opportunity Employer.