Repair & Calibration Service Administrator

Keysight Technologies; Winnersh; On-site; GBP 24,000 - 30,000; Full time

Job summary

Keysight Technologies in Winnersh, UK, seeks a motivated Customer Service Administrator on a fixed-term 2-year contract to join a fast-paced, customer-focused team.

You will coordinate repair and calibration requests, manage data across systems, and liaise with service, logistics and manufacturing to ensure accurate, timely service delivery. This role offers exposure to cross-functional teams and opportunities to contribute to continuous improvement.

Qualifications

• Experience in customer service or sales support in a fast-paced environment.
• Strong multitasking and organizational skills to manage multiple priorities.
• Customer-focused mindset with problem-solving abilities.
• High attention to detail and excellent follow-up skills.
• Team collaboration and proactive attitude.
• Confident communication with stakeholders at all levels.

Responsibilities

• Managing repair and calibration service requests from receipt through to completion.
• Processing customer requests, including data entry, pricing updates, and quote generation.
• Handling customer queries and collection requests in a professional and timely manner.
• Coordinating with internal teams to support efficient service delivery.
• Maintaining records, dashboards, and customer information across systems.
• Prioritizing a high volume of tasks while ensuring accuracy.
• Supporting continuous improvement and contributing to a collaborative team environment.

Skills

Customer service experience

Multitasking

Attention to detail

Teamwork

Stakeholder communication

Job description

Keysight Technologies in Winnersh, UK, seeks a motivated Customer Service Administrator on a fixed-term 2-year contract to join a fast-paced, customer-focused team.

You will coordinate repair and calibration requests, manage data across systems, and liaise with service, logistics and manufacturing to ensure accurate, timely service delivery. This role offers exposure to cross-functional teams and opportunities to contribute to continuous improvement.