Customer Service & Repairs Administrator

Keysight Technologies; Wokingham; On-site; GBP 23,000 - 27,000; Full time

Job summary

Keysight Technologies in Winnersh is seeking a motivated Customer Service Administrator to support end-to-end repair and calibration requests. This on-site role connects customers with service, logistics and manufacturing, coordinating data entry, pricing updates and quote generation in a busy setting.

The successful candidate will manage multiple priorities with high accuracy, assist with dashboards and records, and contribute to continuous improvement in a collaborative team environment.

Qualifications

• Experience in customer service, customer support, service administration, order processing, or sales support within a fast-paced environment.
• Strong multitasking and organizational skills, with the ability to manage competing priorities effectively.
• A customer-focused mindset with strong problem-solving abilities.
• High attention to detail and excellent follow-up skills.
• Strong teamwork and collaboration skills with a proactive, can-do attitude.

Responsibilities

• Managing repair and calibration service requests from receipt through to completion.
• Processing customer requests, including data entry, pricing updates, and quote generation.
• Handling customer queries and collection requests in a professional and timely manner.
• Coordinating with internal teams to support the efficient delivery of services.
• Maintaining accurate records, dashboards, and customer information across multiple systems.
• Prioritizing a high volume of tasks while ensuring accuracy and attention to detail.
• Supporting continuous improvement and contributing to a collaborative team environment.
• Experience in customer service, customer support, service administration, order processing, or sales support within a fast-paced environment.
• Strong multitasking and organizational skills, with the ability to manage competing priorities effectively.
• A customer-focused mindset with strong problem-solving abilities.
• High attention to detail and excellent follow-up skills.
• Strong teamwork and collaboration skills with a proactive, can-do attitude.
• Confidence interacting with stakeholders at all levels of the organization.
• The ability to adapt and perform effectively within a large, complex, and dynamic business environment.

Job description

Keysight Technologies in Winnersh is seeking a motivated Customer Service Administrator to support end-to-end repair and calibration requests. This on-site role connects customers with service, logistics and manufacturing, coordinating data entry, pricing updates and quote generation in a busy setting.

The successful candidate will manage multiple priorities with high accuracy, assist with dashboards and records, and contribute to continuous improvement in a collaborative team environment.