Customer Service Administrator: Repair & Calibration Coordinator

Keysight Technologies SAles Spain SL.; Winnersh; On-site; GBP 21,000 - 28,000; Full time

Job summary

Keysight is seeking a Customer Service Administrator for its Winnersh base to act as a key link between customers, service teams, logistics and manufacturing. You will manage repair and calibration requests from receipt through completion, handling data entry, pricing updates and quotes with a professional approach.

The role requires multitasking, strong attention to detail and excellent communication with stakeholders at all levels. This is a fixed-term contract for 2 years.

Qualifications

• Experience in customer service, support, service administration, order processing or sales support in a fast-paced environment.
• Strong multitasking and organizational skills with the ability to manage competing priorities.
• Customer-focused mindset with strong problem-solving abilities.
• High attention to detail and excellent follow-up skills.
• Teamwork and collaboration with a proactive, can-do attitude.

Responsibilities

• Manage repair and calibration service requests from receipt to completion.
• Process customer requests including data entry, pricing updates and quote generation.
• Handle customer queries and collection requests professionally and promptly.
• Coordinate with internal teams to support efficient service delivery.
• Maintain accurate records, dashboards and customer information across systems.
• Prioritize a high volume of tasks while ensuring accuracy.
• Support continuous improvement and contribute to a collaborative team environment.

Skills

Customer service experience

Multitasking

Attention to detail

Stakeholder communication

Team collaboration

Job description

Keysight is seeking a Customer Service Administrator for its Winnersh base to act as a key link between customers, service teams, logistics and manufacturing. You will manage repair and calibration requests from receipt through completion, handling data entry, pricing updates and quotes with a professional approach.

The role requires multitasking, strong attention to detail and excellent communication with stakeholders at all levels. This is a fixed-term contract for 2 years.