Customer Service Administrator

Keysight Technologies; Winnersh; On-site; GBP 24,000 - 30,000; Full time

Job summary

Keysight Technologies in Winnersh, UK, seeks a motivated Customer Service Administrator on a fixed-term 2-year contract to join a fast-paced, customer-focused team.

You will coordinate repair and calibration requests, manage data across systems, and liaise with service, logistics and manufacturing to ensure accurate, timely service delivery. This role offers exposure to cross-functional teams and opportunities to contribute to continuous improvement.

Qualifications

• Experience in customer service or sales support in a fast-paced environment.
• Strong multitasking and organizational skills to manage multiple priorities.
• Customer-focused mindset with problem-solving abilities.
• High attention to detail and excellent follow-up skills.
• Team collaboration and proactive attitude.
• Confident communication with stakeholders at all levels.

Responsibilities

• Managing repair and calibration service requests from receipt through to completion.
• Processing customer requests, including data entry, pricing updates, and quote generation.
• Handling customer queries and collection requests in a professional and timely manner.
• Coordinating with internal teams to support efficient service delivery.
• Maintaining records, dashboards, and customer information across systems.
• Prioritizing a high volume of tasks while ensuring accuracy.
• Supporting continuous improvement and contributing to a collaborative team environment.

Skills

Customer service experience

Multitasking

Attention to detail

Teamwork

Stakeholder communication

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world‑class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award‑winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Type of contract

Fixed-term contract for 2 years

Responsibilities

We are looking for a motivated, customer‑focused Customer Service Administrator to join our team based in Winnersh. This role is ideal for someone who thrives in a fast‑paced environment, enjoys working with customers, and can effectively manage multiple priorities while maintaining a high level of accuracy.

As a Customer Service Administrator, you will act as a key link between customers, service teams, logistics, and manufacturing, supporting the end‑to‑end administration of repair and calibration requests.

You Will Be Responsible For

• Managing repair and calibration service requests from receipt through to completion.
• Processing customer requests, including data entry, pricing updates, and quote generation..
• Handling customer queries and collection requests in a professional and timely manner.
• Coordinating with internal teams to support the efficient delivery of services.
• Maintaining accurate records, dashboards, and customer information across multiple systems.
• Prioritizing a high volume of tasks while ensuring accuracy and attention to detail.
• Supporting continuous improvement and contributing to a collaborative team environment.

Qualifications

• Experience in customer service, customer support, service administration, order processing, or sales support within a fast‑paced environment.
• Strong multitasking and organizational skills, with the ability to manage competing priorities effectively.
• A customer‑focused mindset with strong problem‑solving abilities.
• High attention to detail and excellent follow‑up skills.
• Strong teamwork and collaboration skills with a proactive, can‑do attitude.
• Confidence interacting with stakeholders at all levels of the organization.
• The ability to adapt and perform effectively within a large, complex, and dynamic business environment.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***