Technical Support Advisor

ASSA ABLOY Group; Willenhall; On-site; GBP 27,000 - 32,000; Full time

Job summary

ASSA ABLOY Group in Willenhall is seeking a Technical Support Advisor to join our Customer Services team. You will provide expert technical guidance, handle complex queries, and act as a reliable contact for customers and internal stakeholders, delivering a positive, high-quality service.

You'll work closely with cross-functional teams to resolve issues, support continuous improvement, and build product knowledge to troubleshoot confidently.

Qualifications

• Has previous experience in a technical support, customer service, or advisory role.
• Can work effectively under pressure, manage competing priorities, and meet deadlines while maintaining high standards.
• Demonstrates strong problem-solving skills with the ability to investigate and resolve customer queries efficiently.
• Is a proactive team player who thrives in a fast-paced environment and recognizes the importance of teamwork.
• Possesses excellent communication and relationship-building skills, with the ability to build positive relationships with customers and colleagues.

Responsibilities

• Provide technical guidance and customer support, offering expert advice on products and resolving technical enquiries.
• Manage and handle technical queries while assisting the Customer Services Manager with day-to-day activities.
• Investigate and resolve issues, working closely with internal communications and order entry teams.
• Handle inbound customer calls, delivering excellent service and support to address customer needs effectively. Occasionally accompany the Quality team on site visits when required.
• Continuously develop product knowledge to confidently troubleshoot issues and provide accurate technical assistance.

Job description

What you would do as our Technical Support Advisor - Commercial Segment

Can you bring your Technical skill to our Customer Services team? Join us in Willenhall where you can enjoy a team-oriented culture that empowers you to build a career you can be proud of. As our Technical Support Advisor, you will play a key role in delivering exceptional technical assistance and customer service, acting as a reliable point of contact for customers and internal stakeholders. Working closely with cross-functional teams, you will use your technical expertise and problem-solving skills to resolve enquiries, assist continuous improvement and ensure a positive customer experience. This is an excellent opportunity for someone who enjoys combining technical knowledge with customer interaction in a fast-paced and team-oriented environment.

• Provide technical guidance and customer support, offering expert advice on products and resolving technical enquiries.
• Manage and handle technical queries while assisting the Customer Services Manager with day-to-day activities.
• Investigate and resolve issues, working closely with internal communications and order entry teams.
• Handle inbound customer calls, delivering excellent service and support to address customer needs effectively. Occasionally accompany the Quality team on site visits when required.
• Continuously develop product knowledge to confidently troubleshoot issues and provide accurate technical assistance.
  Has previous experience in a technical support, customer service, or advisory role.
• Can work effectively under pressure, manage competing priorities, and meet deadlines while maintaining high standards.
• Demonstrates strong problem-solving skills with the ability to investigate and resolve customer queries efficiently.
• Is a proactive team player who thrives in a fast-paced environment and recognizes
• Possesses excellent communication and relationship-building skills, with the ability to build positive relationships with customers and colleagues.

the importance of teamwork.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer:

Benefits

• Learning and career development opportunities, whether it's online learning, management training or enhancing your skills.
• A competitive salary and incentive scheme.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program... to name just a few!