Customer Service Advisor - Technical Support

ASSA ABLOY Global Solutions; Willenhall; Sur place; GBP 21 000 - 28 000; Plein temps

Résumé du poste

ASSA ABLOY Global Solutions in Willenhall is seeking a Customer Service Advisor - Technical Support to join our team. You will provide technical assistance and customer service, acting as a reliable point of contact for customers and internal stakeholders.

You will work with cross-functional teams to resolve enquiries and support continuous improvement in a fast-paced, team-oriented environment. This role emphasizes building product knowledge, resolving issues, handling inbound calls, and

Qualifications

• Experience in a technical support, customer service, or advisory role.
• Ability to work under pressure, manage priorities, and meet deadlines.
• Strong problem-solving skills to investigate and resolve queries.

Responsabilités

• Provide technical guidance and customer support on products.
• Handle technical queries and assist Customer Services Manager with daily tasks.
• Investigate and resolve issues with internal teams.
• Handle inbound calls and occasionally accompany on-site visits with the Quality team.
• Build product knowledge to troubleshoot effectively.

Connaissances

Technical support experience

Customer service

Stressor handling

Problem solving

Teamwork & communication

Description du poste

Customer Service Advisor - Technical Support

• Associate
• Customer Service & Contact Center Operations
• No Travel Required
• 30-Oct-2026

Can you bring your Technical skill to our Customer Services team? Join us in Willenhall where you can enjoy a team-oriented culture that empowers you to build a career you can be proud of.

What you would do as our Customer Service Advisor -Technical Support - Commercial Segment

As our Customer Service Advisor Technical Support, you will play a key role in delivering exceptional technical assistance and customer service, acting as a reliable point of contact for customers and internal stakeholders. Working closely with cross-functional teams, you will use your technical expertise and problem-solving skills to resolve enquiries, assist continuous improvement and ensure a positive customer experience. This is an excellent opportunity for someone who enjoys combining technical knowledge with customer interaction in a fast-paced and team-oriented environment.

You would also:

• Provide technical guidance and customer support, offering expert advice on products and resolving technical enquiries.
• Manage and handle technical queries while assisting the Customer Services Manager with day-to-day activities.
• Investigate and resolve issues, working closely with internal communications and order entry teams.
• Handle inbound customer calls, delivering excellent service and support to address customer needs effectively. Occasionally accompany the Quality team on site visits when required.
• Continuously develop product knowledge to confidently troubleshoot issues and provide accurate technical assistance.

The skills and experience you need

We are looking for someone who:

• Has previous experience in a technical support, customer service, or advisory role.
• Can work effectively under pressure, manage competing priorities, and meet deadlines while maintaining high standards.
• Demonstrates strong problem-solving skills with the ability to investigate and resolve customer queries efficiently.
• Is a proactive team player who thrives in a fast-paced environment and recognizes the importance of teamwork.
• Possesses excellent communication and relationship-building skills, with the ability to build positive relationships with customers and colleagues.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Talent Acquisition Business Partner, at [e-mail] .

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.