Customer Service Administrator

Juice Recruitment; Weston-super-Mare; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Structured training

ARLA qualification support

Job summary

Juice Recruitment is partnering with a well-established estate agency in Weston-Super-Mare to recruit a Customer Service Administrator. The role suits candidates with lettings or property experience or those keen to start a career in property, with progression toward ARLA Propertymark Level 3.

You will manage a portfolio of properties, handling tenancy steps from move-in to end of tenancy, with a strong focus on customer service.

Qualifications

• Experience in lettings or property management is preferred.
• Open to candidates from a variety of backgrounds and customer-facing/offices roles.
• Structured training and ARLA Level 3 qualification support to aid development.

Responsibilities

• Manage an allocated portfolio of properties throughout the tenancy.
• Be the main contact for landlords and tenants.
• Handle maintenance and repair issues, liaising with contractors and arranging works.
• Organise property visits and follow up on issues identified.
• Manage tenancy changes, rent reviews and arrears.
• Maintain accurate tenancy, property and compliance records.
• Manage notices, check-outs, deposit returns and end-of-tenancy processes.
• Respond to a high volume of phone and email enquiries.
• Work closely with the wider lettings team to ensure a smooth customer journey.
• Provide general administrative and office support when required.

Education

ARLA Propertymark Level 3 qualification (in progress)

Job description

Juice Recruitment is delighted to be working in partnership with a well-established estate agency in Weston-Super-Mare, with the appointment of a Customer Service Administrator to join their team.

The company is open to candidates from a variety of backgrounds. Ideally, you will have previous lettings or property experience and be looking to take on a new challenge, with the opportunity to work towards your ARLA Propertymark Level 3 qualification.

Alternatively, if you are polished, confident and highly motivated to build a career within the property industry, then they would consider this too.

This is a fantastic opportunity for a highly organised and customer-focused individual to manage multiple tenancies. You will take ownership of a portfolio of properties, overseeing everything from tenant move-in through to the end of the tenancy.

DAY TO DAY RESPONSIBILITIES:

• Managing an allocated portfolio of managed properties throughout the tenancy
• Acting as the main point of contact for landlords and tenants
• Handling maintenance and repair issues, liaising with contractors and arranging works
• Organising property visits and following up on any issues identified
• Managing tenancy changes, rent reviews and arrears
• Maintaining accurate tenancy, property and compliance records
• Managing notices, check-outs, deposit returns and end-of-tenancy processes
• Responding to a high volume of phone and email enquiries
• Working closely with the wider lettings team to ensure a smooth customer journey
• Providing general administrative and office support when required

WE WOULD LOVE TO SEE:

• Ideally lettings or property management experience, however very o pen to customer facing and office roles
• Confident and professional communication skills

AND FOR YOU:

• Salary negotiable, please talk to consultant
• Office based in Weston-super-Mare
• Working hours: Monday–Friday, alternating 9am–6pm and 9am–5.30pm / 1 in 4 Saturdays, 9am–4pm, with a day off in lieu
• Structured training and development
• Support towards an ARLA Propertymark Level 3 qualification

INDO