Customer Experience Administrator

megger; Dover; On-site; GBP 26,000 - 34,000; Full time

Job summary

Megger is seeking a motivated Customer Experience Administrator to join our multinational team in the UK. You will handle SAP ERP purchase orders, respond to quotes, manage international shipments, and maintain high-quality customer interactions through our CRM system.

The role requires at least 2 years in B2B order administration, familiarity with SAP/CRM, and strong IT skills including Excel and Word. Flexible working options are available, and you will contribute to KPIs and service standards

Qualifications

• Minimum of 2 years' experience in a B2B order administration role.
• Experience of SAP ERP and/or CRM systems is desirable, although full training will be provided on SAP.
• Experience of goods export and an understanding of customs procedures is highly desirable.
• Strong IT skills, including a high level of proficiency in Microsoft Excel and Word.
• Well organised with excellent communication skills, a professional telephone manner and the ability to work independently, manage priorities and meet deadlines.

Responsibilities

• Create and monitor SAP ERP purchase orders and process customer orders through to delivery.
• Respond to customer quote requests and generate quotes for goods, services and repairs.
• Manage and monitor international shipments, including shipping, customs and export documentation, ensuring delivery deadlines and customer requirements are met.
• Use the Company's CRM system to record and manage customer interactions, whilst providing a professional and positive experience across all communication channels.
• Contribute to departmental KPIs, targets and service standards, whilst identifying opportunities to improve processes, productivity and performance.

Skills

Customer service

Communication

Organizational skills

Independence

Tools

SAP ERP

CRM systems

Microsoft Excel

Microsoft Word

Job description

The Vacancy

We are always looking for exceptional individuals to join our multinational group of talented professionals and right now we are seeking to recruit a motivated and talented Customer Experience Administrator.

Key Responsibilities

• Create and monitor SAP ERP purchase orders and process customer orders through to delivery.
• Respond to customer quote requests and generate quotes for goods, services and repairs.
• Manage and monitor international shipments, including shipping, customs and export documentation, ensuring delivery deadlines and customer requirements are met.
• Use the Company's CRM system to record and manage customer interactions, whilst providing a professional and positive experience across all communication channels.
• Contribute to departmental KPIs, targets and service standards, whilst identifying opportunities to improve processes, productivity and performance.

Experience, Skills & Qualifications

• Minimum of 2 years' experience in a Business-to-Business order administration role.
• Experience of SAP ERP and/or CRM systems is desirable, although full training will be provided on SAP.
• Experience of goods export and an understanding of customs procedures is highly desirable.
• Strong IT skills, including a high level of proficiency in Microsoft Excel and Word.
• Well organised with excellent communication skills, a professional telephone manner and the ability to work independently, manage priorities and meet deadlines.

About Us

At Megger, our mission is simple yet powerful: to help people live confidently and work safely by harnessing the energy that powers our world. We do this by designing and manufacturing high-quality, portable electrical test equipment that's safe, reliable, and a breeze to use.

Our customers are at the heart of everything we do. Their challenges fuel our innovation, and we're proud to be a trusted partner, someone they can rely on to help them succeed.

As a global leader, Megger operates in over 100 countries and employs more than 2,000 talented individuals worldwide. Our industry-leading 360° Customer Service goes far beyond products-it includes software, bespoke tools, on-site training, repairs, testing services, and expert consultancy.

We're your all-in-one destination for electrical testing solutions and we'd love for you to be part of the journey.

Our UK headquarters is based in Kent, the beautiful Garden of England, offering stunning views of Dover Castle, the Kent coastline, and even glimpses of France on a clear day!

Please note: We're not in a position as a business to offer visa sponsorship, so we're unable to consider applications from candidates who require it to work in the UK.

Flexible Working at Megger

We recognise that flexibility helps people thrive. That's why we support flexible working for all employees and welcome requests from day one of employment. You can make up to two requests per 12-month period.

Our Commitment to Equality, Diversity & Inclusion

People are the heart of Megger, and their unique perspectives are key to our success. We're proud to be an equal opportunity employer, embracing diversity in all its forms. We welcome applications from candidates of all backgrounds and experiences and are committed to ensuring a fair, supportive recruitment process and workplace culture for everyone.

If you require any reasonable adjustments during the recruitment process, please let us know so we can support you.

Please note: We may close this vacancy early if we receive a high number of applications.