Customer Service Administrator

Macaustag; Wakefield; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

A leading company in Wakefield is seeking a Project Coordinator to ensure the efficient delivery of customer orders. The role involves managing communications between suppliers and internal departments, along with maintaining accurate records on a CRM system. This entry-level position is ideal for candidates with solid customer service experience and offers opportunities for growth in a supportive environment.

Benefits

25 days holiday

Scope for progression and development

Qualifications

• Office-based experience in a customer service/administration environment.
• Excellent communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Liaise with carriers and suppliers to place customer orders.
• Manage incoming email queues and call flows for customer orders.
• Coordinate new projects and provide updates to customers.

Skills

Communication

Customer Service

Job description

Customer Service Administrator

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Project Coordinator

Wakefield (out of centre)

25 days holiday

Hybrid - 2 days at home after 6 month probation

£26,000 - £27,000

My client is recruiting a Project Coordinator due to continued expansion.

You'll be responsible for delivering an outstanding level of service to their customers (business to business), and coordinate your customers orders ensuring the process runs smoothly.

On a daily basis you will be responsible for;

Liaise with carriers and suppliers using various portals to place customer orders

Manage the incoming email queues and call flows to ensure all customer orders and queries are raised and dealt with in a timely fashion

Co-ordinate new projects to ensure they run smoothly, and provide regular feedback and updates to the customer via telephone and email

Liaise with other internal departments where necessary, to ensure the effective and efficient delivery of products and services

Manage all aspects of project fulfilment to customers within a suitable timeframe, including equipment ordering, delivery and appointing of both in-house and 3rd party engineering resource

Co-ordinate with 3rd party partners as appropriate to ensure all aspects of a customer solution are delivered smoothly

Meet strict customer deadlines using effective foresight and planning of project timelines

Keep account managers updated with the progress of their customers orders and faults

Adhere to accuracy and performance related KPIs and SLAs designed to drive excellence in the service provided to customers

Answer the telephone and emails, and deal with first-line queries as quickly as possible and in a professional and polite manner

Keep the customer fully informed of updates

Record extensive and accurate notes on the CRM system

Ensure accurate and timely billing of new and additional services taken by customers

Keep all necessary documentation updated and filed as appropriate

Escalate internally and externally to suppliers when required to ensure an order is dealt with within agreed timescales

You'll need to have office based experience within a customer service/administration environment. Possess excellent communication skills and enjoy working in a fast-paced environment.

Scope for progression and development!

This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

Both Bagnall Hopkins and our clients promote a policy of equal opportunities.

For Bagnall Hopkins GDPR policy and how your data will be handled, as well as what your rights are, please visit our website and go to our Privacy Policy

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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