Customer Service Administrator

TN United Kingdom; Thame; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Administrator, where you'll deliver exceptional service and manage customer inquiries. This role offers the opportunity to negotiate solutions and collaborate with sales teams, ensuring clients receive timely and effective support. With a competitive salary and a chance to progress in a growing organization, this position is perfect for individuals who excel in communication and have a keen attention to detail. Embrace a rewarding career where your contributions will make a significant impact in customer satisfaction.

Qualifications

• Experience in customer service or hire control is beneficial.
• Strong negotiation and commercial awareness are essential.

Responsibilities

• Deliver industry-leading customer experience and manage inquiries.
• Create and follow up on customer quotations and contracts.

Skills

Customer Service Experience

Negotiation Skills

Interpersonal Skills

Attention to Detail

Time Management

Job description

Job Title: Customer Service Administrator

Hours: Monday to Friday, 8:30am - 5:30pm

• Competitive salary up to £30,000
• Opportunity to progress within a growing company

Responsibilities:

• Delivering an industry-leading customer experience with excellent service
• Managing incoming customer telephone and email enquiries, being the first point of contact for customer queries
• Creating, delivering, and following up on customer quotations
• Negotiating the commercial aspects of proposed solutions with customers, aiming to secure orders
• Ensuring availability of equipment, processing and sending order confirmations to customers
• Creating customer contracts and coordinating the timely delivery of solutions
• Collaborating closely with field sales to identify and follow up on potential opportunities
• Managing relationships with key clients

Candidate Requirements:

• Previous experience as a hire controller or in quoting is beneficial
• Strong commercial awareness and negotiation skills
• Excellent interpersonal skills, both independently and as part of a team
• Meticulous attention to detail
• Excellent time management and organisational skills, with the ability to prioritise tasks effectively

If you are interested in this opportunity, please contact Adecco Aylesbury or apply via this job site.

Adecco is committed to diversity and inclusion. We support candidates of all backgrounds and abilities throughout the recruitment process. If you require reasonable adjustments, please let us know. We are an equal opportunities employer.