Customer Service Administrator - LE2

TN United Kingdom; Leicester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an experienced Customer Service Administrator to join their growing team in Leicester. This role offers flexibility in working hours and presents opportunities for career development. You will be responsible for driving customer service standards, managing order processing, and ensuring exemplary service levels. The company values attention to detail and analytical skills, making this a great opportunity for those passionate about customer service. Join a supportive team and contribute to maintaining high service standards in a dynamic environment.

Benefits

Free Parking

Career Development Opportunities

Flexible Working Hours

Salary Reviews

Performance Reviews

Holidays

Qualifications

• Prior experience in processing orders is essential.
• Self-management with multiple resources is required.

Responsibilities

• Drive customer service standards through efficient administration.
• Manage administration processes for supplying products to major retail customers.

Skills

Customer Service

Order Processing

Communication Skills

Attention to Detail

Analytical Skills

Job description

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Client:

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

0122c1f33489

Job Views:

9

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

We are recruiting for an experienced Customer Service Administrator to work in Leicester. The role involves being part of a small team with opportunities for career development. Our client offers flexibility in working hours, either 9am - 5.30pm or 8am - 4.30pm, and is growing steadily.

The key responsibilities of the Customer Service Administrator include:

1. Driving customer service standards through efficient administration.
2. Managing the administration processes for supplying products to major retail customers.
3. Providing exemplary service levels to customers.
4. Processing customer orders efficiently.
5. Ensuring high service level expectations are met and managing customer relationships in collaboration with the Account Manager.
6. Handling customer inquiries accurately and promptly.
7. Liaising with internal departments to maintain service standards.
8. Supporting Account Managers in managing customer relationships.
9. Maintaining supply chain operations as the stock provider for major customers.

To be successful, candidates must have prior experience in processing orders, be self-managing with multiple resources, and possess excellent communication skills across all mediums. Attention to detail and a strong analytical approach are essential.

Benefits of the role include free parking, career development opportunities, flexible working hours, salary reviews, performance reviews, and holidays.

Office Angels acts as an employment agency for permanent recruitment and as an employment business for temporary workers. We are an Equal Opportunities Employer.