Customer Service Administrator

TN United Kingdom; Matlock; On-site; GBP 22,000 - 27,000; Full time

Job summary

An established industry player is seeking a Customer Service Administrator to enhance their team. This role is perfect for those with customer service experience in hospitality or retail looking to transition into an office environment. The company values personality and work ethic over specific experience, offering a supportive atmosphere for growth. In this role, you'll handle customer inquiries, assist throughout their journey, and perform various administrative tasks. If you're professional, friendly, and eager to contribute to a family-run business with a stellar reputation, this opportunity could be your next career step.

Qualifications

• Professional and friendly telephone manner is essential.
• Previous customer service experience is preferred.

Responsibilities

• Handle customer enquiries via telephone and email.
• Perform administrative duties and update customer details.

Skills

Customer Service Experience

Communication Skills

Telephone Manner

Reliability

Collaboration

Education

Recent Graduate

Job description

Job Description

Are you experienced in Customer Service within hospitality or retail, and looking to transition into an office or administrative role? Are you a recent graduate or seeking the next step in your career? This opportunity might be perfect for you.

Our client, a family-run business based in Castle Donington, is seeking a Customer Service Administrator to join their successful team. They are well-respected in their field with excellent reviews on Trust Pilot. The company is flexible regarding experience; they do not require prior office experience, valuing personality and work ethic.

Salary: £22,900 basic + bonus

Customer Service Administrator - Responsibilities:

1. Handling customer enquiries via telephone and email.
2. Assisting customers throughout their journey.
3. Liaising with internal departments and third parties.
4. Recording and updating customer details in the system.
5. Performing administrative duties.

Customer Service Administrator - Candidate Requirements:

1. Professional and friendly telephone manner.
2. Previous customer service experience.
3. Excellent communication and customer service skills.
4. Punctual, conscientious, and reliable.
5. Ability to work in a fast-paced, collaborative environment.

This role is commutable from Castle Donington, Long Eaton, Shepshed, Kegworth, Ashby De La Zouch, and Derby.

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