Customer Service Administrator

Central Employment Agency (North East) Ltd.; Dishforth; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

28 days holiday including bankholidays

Additional annual leave entitlement, 1

up to 5 extra days

Option to purchase up to one extra w e

Life assurance cover of 3x annual</n??

Employee Assistance Programme (EAP)

Salary sacrifice pension scheme

Supportive and friendly working enviro

Long-term career development opportuni

Job summary

Central Employment Agency (North East) Ltd. is seeking a Customer Service Administrator to join a busy office team in Dishforth. This part-time role covers Wednesday to Friday from 9am-5pm, offering hands-on customer service and administrative duties.

You will be the first point of contact for customers, process orders, manage records, and collaborate with Finance and Sales to ensure high service levels. A friendly, detail‑oriented approach is essential.

Qualifications

• Previous experience in a Customer Service, Reception, or Administration role
• Excellent communication skills, both written and verbal
• Strong organisational skills and attention to detail
• Confident using Microsoft Office applications
• Friendly, professional, and customer-focused approach
• Ability to manage multiple tasks in a busy office environment

Responsibilities

• Managing reception and greeting visitors
• Taking customer orders via telephone and email
• Processing orders accurately and efficiently
• Liaising with the Finance and Sales teams to ensure excellent customer service
• Taking customer payments and updating records
• Responding to customer queries and resolving issues where appropriate
• Maintaining accurate customer information and documentation
• Providing general administrative support to the wider team

Skills

Excellent communication skills

Microsoft Office

Organisational skills

Customer-focused approach

Reception/Administration experience

Multi-tasking in busy office

Tools

Microsoft Office

Job description

Location: Dishforth
Job Type: Part Time - Wednesday to Friday (9am-5pm)
Salary: £14.75 per hour

We are working with a well-established business that is looking to recruit a Customer Service Administrator to join their busy office team.

This is an excellent opportunity for someone with previous customer service and administration experience who enjoys a varied role and providing first‑class support to customers and colleagues alike.

The Role

As a Customer Service Administrator, you will be the first point of contact for customers, handling enquiries and processing orders while supporting the smooth day-to-day running of the office.

Key responsibilities include:

• Managing reception and greeting visitors
• Taking customer orders via telephone and email
• Processing orders accurately and efficiently
• Liaising with the Finance and Sales teams to ensure excellent customer service
• Taking customer payments and updating records
• Responding to customer queries and resolving issues where appropriate
• Maintaining accurate customer information and documentation
• Providing general administrative support to the wider team

About You

• Previous experience within a Customer Service, Reception, or Administration role
• Excellent communication skills, both written and verbal
• Strong organisational skills and attention to detail
• Confident using Microsoft Office applications
• Friendly, professional, and customer-focused approach
• Ability to manage multiple tasks in a busy office environment

Benefits

• 28 days holiday including bank holidays
• Additional annual leave entitlement, increasing by 1 day per year up to a maximum of 5 extra days
• Option to purchase up to one additional week's holiday
• Life assurance cover of 3x annual salary
• Employee Assistance Programme (EAP)
• Salary sacrifice pension scheme
• Supportive and friendly working environment
• Long-term career development opportunities

If you're looking for a varied customer-facing role within a supportive team environment, we'd love to hear from you.