Customer Services Administrator

Office Angels; London; Hybrid; GBP 26,000; Full time

Job summary

A leading UK tech startup is seeking a Customer Service Coordinator to support clients with queries and requests. This full-time role offers hybrid working options and the chance to grow within a dynamic environment. Key responsibilities include client support, effective communication, and problem-solving, ideal for an enthusiastic individual eager to contribute.

Benefits

Modern office near East Croydon Station

Opportunity to grow within a top UK startup

Weekly team lunches and regular social events

Qualifications

• Experience in customer support with a passion for problem-solving.
• Excellent written communication skills and ability to handle queries.
• Team player capable of collaborating across departments.

Responsibilities

• Support clients with queries and requests via Zendesk.
• Communicate with stakeholders regarding issues.
• Operate in a fast-paced environment handling various topics.

Skills

Proficiency in English

Customer-facing experience

Strong IT skills

Problem-solving

Ability to work under pressure

Education

Graduate level education or equivalent

Job description

Customer Service Coordinator - Hybrid

Location: East Croydon

Employment Type: Full Time - Permanent

Salary: £25,400

Working Hours: Monday to Friday, 09:00AM to 17:00PM

Work Arrangement: Hybrid (2-3 days in the office)

Start Date: ASAP

You will be working for our client, an award-winning tech leader, as a Customer and Client Support Specialist.

About the role:

1. Support clients with queries and requests via Zendesk.
2. Communicate with stakeholders across the company regarding issues.
3. Operate in a fast-paced environment handling a variety of topics.

About You:

1. Ability to work quickly, respond to queries in excellent written English, and handle various cases.
2. Experience in customer support with a passion for problem-solving and going above and beyond.
3. Team player capable of collaborating across departments and systems.

Benefits:

1. Modern office near East Croydon Station with hybrid working options.
2. Opportunity to grow within a top UK startup with structured training.
3. Weekly team lunches and regular social events.

Skills Required:

1. Proficiency in English, with excellent written communication skills.
2. Ability to work under pressure and meet deadlines.
3. Discretion and sensitivity in handling complex cases.
4. Professional attitude, hardworking, and customer-focused.
5. Previous customer-facing experience, including via telephone.
6. Administrative experience is a plus but not essential.
7. Strong IT skills, including Excel and Word.
8. Graduate level education or equivalent.

If interested, please apply today or share with potential candidates.

Contact: [e-mail]

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