Customer Service Administrator

TN United Kingdom; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Customer Service Administrator für die Verwaltung von Kundenanfragen und die Koordination von Rücksendungen. In dieser Rolle sind Sie verantwortlich für die Pflege von KPIs, die Bearbeitung von Kundenansprüchen und allgemeine Büroaufgaben. Sie arbeiten in einem dynamischen Umfeld, das Wert auf Teamarbeit und persönliche Entwicklung legt. Das Unternehmen bietet wettbewerbsfähige Vergütung, umfassende Schulungen und zahlreiche Vorteile, einschließlich flexibler Arbeitsoptionen und großzügiger Urlaubsregelungen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem respektvollen Arbeitsumfeld wachsen möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

26 Tage Urlaub plus Feiertage

2 Freiwilligentage pro Jahr

Lebensversicherung mit dem KN Route2 Pensionsplan

Persönliche Entwicklungs- und Schulungsprogramme

Flexible Arbeitsoptionen

Erweiterte Elternzeit

Kinderbetreuungszuschüsse

Fahrrad-Leasing-Programm

Rabatte in Geschäften und Supermärkten

Mitarbeiter-werben-Mitarbeiter-Programm

Qualifications

• Erfahrung in der pharmazeutischen und gesundheitlichen Lieferkette.
• Ausgezeichnete Kommunikations- und Organisationsfähigkeiten.

Responsibilities

• Koordination aller Aspekte des Einkaufsbuchs für den Standort.
• Aktualisierung der Kundenservice-KPIs und Tracker.

Skills

Erfahrung in pharma & healthcare supply chain

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Kenntnisse in Finanzsystemen

MS Excel

Aufmerksamkeit für Details

Teamarbeit

Tools

Stock Management Systems

Job description

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Customer Service Administrator, Sheffield

Client:

Location: Sheffield, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: d12cc3007aac

Job Views: 12

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description:

Experienced customer service administrator handling inquiries and maintaining records.

Your Role

This role ensures that all relevant KPIs and trackers are kept up to date. It involves coordinating and administering customer returns to the Chapeltown Distribution Centre for both human and veterinary products in a timely and compliant manner. The role also includes responding to distribution-related customer claims within agreed timescales, acting as the main reception for incoming calls, and carrying out general office duties.

Your Responsibilities

1. Coordinate all aspects of the purchase ledger for the site, from requisition to purchase order and invoice receipt.
2. Ensure all invoices comply with expected costs, seek approval, and process payments, investigating and clearing parked and blocked invoices promptly.
3. Maintain local files to track capital and revenue expenditure.
4. Monitor site consumables and manage procurement to ensure adequate supplies, and collate data for KPIs.
5. Work with procurement to meet Chapeltown requirements.
6. Arrange travel, accommodation, and hospitality for meetings.
7. Provide site induction for contractors and visitors, covering health and safety and site rules.
8. Ensure MHE is serviced/repaired per HSE guidelines, logging defects and repairs.
9. Keep customer service KPIs and trackers updated to support distribution functions.
10. Update the Global Facilities Carbon Calculator in line with the site’s carbon footprint.
11. Respond to customer claims within agreed timescales.
12. Act as the first point of contact for customer service queries via email or phone.
13. Coordinate pharmaceutical and veterinary product returns, maintaining accurate records.

Your Skills and Experiences

• Experience in pharma & healthcare supply chain.
• Experience in contract logistics warehouse administration dealing with internal and external customers.
• Excellent communication and organizational skills.
• Good knowledge of financial systems and month/year-end processes.
• Self-motivated with minimal supervision.
• Flexible, accurate, and able to work under pressure in a busy environment.
• Team player with proactive attitude and value addition mindset.
• Proficient in MS Excel and familiar with stock management systems.
• Knowledge of Good Distribution Practice.
• Excellent attention to detail and record-keeping skills.

Good Reasons to Join

We offer competitive pay, superb training, and a great working environment where you are respected and valued. Opportunities for progression and development include:

• 26 days holidays plus bank holidays
• 2 volunteering days per year
• Life Assurance options with the KN Route2 pension scheme
• Personal development and training programs
• Flexible working options
• Enhanced maternity/paternity leave
• Childcare vouchers
• Cycle-to-work scheme
• Discounts at high street stores and supermarkets
• Refer-a-friend scheme

As a Gold Covenant holder, we are a forces-friendly employer recognizing the skills and value service leavers bring.