Customer Service Administrator

Planet Recruitment; Witney; On-site; GBP 18,000 - 21,000; Full time

Job summary

Planet Recruitment is seeking a Customer Service Administrator for our client based in Oxfordshire. You will provide high-quality telephone and administrative support in a friendly, professional manner to ensure efficient customer service.

Based on site, Monday to Friday 08:00–17:00, the role offers an immediate start and a probation period. The successful candidate will log queries, liaise with internal teams and contractors, and perform general admin duties.

Qualifications

• Experience in customer service preferred.
• Excellent telephone and written communication skills.
• Proficient with logging data in databases and basic admin tasks.

Responsibilities

• Handle customer queries by telephone and email.
• Log customer queries on the internal database.
• Coordinate with internal departments, engineers and contractors.
• Perform general administrative duties.

Job description

Planet Recruitment are looking for a Customer Service Administrator to join our client based in Oxfordshire.

This position is available to start immediately.

The purpose of the Customer Service Administrator role is to provide high-quality telephone and administrative services in an efficient, friendly and professional manner.

This position has the possibility of turning into a permanent position following a successful period of probation.

Duties of the role:

• Dealing with customer queries via telephone and email
• Logging customer queries on internal database
• Liaising with internal departments and construction engineers & contractors
• General administrative duties

The site is based just outside of Oxford and is commutable by bus.

Hours :

Monday to Friday 08:00am - 17:00pm

Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position