Customer Service Administrator

Confidential; Redditch; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days holiday

Healthcare cash plan

GP appointment access (digital)

Life insurance

Job summary

Confidential is seeking a Customer Service Administrator in Redditch to provide efficient administrative support for daily logistics operations. You will maintain accurate records, keep customers informed throughout shipments, and liaise with warehouse teams to ensure smooth workflows.

Join us to manage import/export and domestic shipments, maintain spreadsheets, and build strong relationships with carriers and customers in a fast-paced logistics environment.

Responsibilities

• Deliver exemplary Customer Service
• Tracking and monitoring of road shipments
• Updating the Amco Portal & customers with progress of shipments
• Ensuring drivers have the relevant documentation to deliver freight
• Managing import, export and domestic shipments
• Maintaining various spreadsheets to aid customer service
• Building positive relationships with carriers
• Building customer relationships through clear communication
• Communicating with subcontractors
• Closing out job files by obtaining POD and any other required information and scanning documents onto the system
• Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
• Ensuring jobs are completed on the system and checked prior to invoicing
• Ensuring paperwork is filed accurately and in a timely manner
• Liaising with Operations, Accounts and Warehouse
• Effective escalation of issues relating to customer/AMCO/System requirements
• Maintenance of system data and its integrity
• Dealing with invoice queries
• Handling customer complaints and potential claims
• Dealing with operational queries and keeping issues log up to date at all times

Job description

Customer Service Administrator

Location: Redditch

Salary: Competitive

About AMCO

AMCO is a £60m-turnover, Redditch-based global logistics specialist operating across four sites and providing supply chain solutions worldwide by road, sea, air and rail. We work across a wide range of industries, including electronics, food and industrial, with specialist expertise in automotive parts logistics and close working relationships with luxury vehicle manufacturers.

The Role

An exciting opportunity has arisen for a Customer Service Administrator to join AMCO in Redditch.

The role involves providing efficient administrative support to ensure the smooth running of daily logistics operations, maintaining accurate records and keeping customers informed throughout the shipment process.

Overview of responsibilities

• Delivering exemplary Customer Service
• Tracking and monitoring of road shipments
• Updating the Amco Portal & customers with progress of shipments
• Ensuring drivers have the relevant documentation to deliver freight
• Managing import, export and domestic shipments
• Maintaining various spreadsheets to aid customer service
• Building positive relationships with carriers
• Building customer relationships through clear communication
• Communicating with subcontractors
• Closing out job files by obtaining POD and any other required information (Purchase orders etc) and scanning documents onto the system
• Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
• Ensuring jobs are completed on the system and checked prior to invoicing
• Ensuring paperwork is filed accurately and in a timely manner
• Liaising with Operations, Accounts and Warehouse
• Effective escalation of issues relating to customer/AMCO/System requirements
• Maintenance of system data and its integrity
• Dealing with invoice queries
• Handling customer complaints and potential claims
• Dealing with operational queries and keeping issues log up to date at all times

Why Us?

We believe in taking great care of our team. When you join us at our AMCO Park head office in Redditch, you will enjoy:

• Time to Unwind: 25 days holiday (plus bank holidays), with an option to purchase up to 5 additional days.
• Health & Wellbeing: Comprehensive healthcare cash plans (covering dental, optical, and physio), digital access to GP appointments, and life insurance
• The Culture: A flat management structure where your voice is heard quickly, plus a packed social calendar of events!

NO AGENCIES PLEASE