Customer Service Administrator

TN United Kingdom; Princes Risborough; On-site; GBP 30,000; Full time

Job summary

Join a well-established organization as a Customer Service Administrator in Princes Risborough. This role offers a dynamic environment where you'll ensure customer satisfaction by managing orders and inquiries. You'll play a key role in maintaining stock levels and resolving customer complaints while utilizing tools like SAP and Microsoft Office. With a competitive salary and excellent benefits, this position is perfect for someone with a passion for customer service and a keen eye for detail. Don't miss the chance to be part of a growing team in a supportive workplace.

Benefits

Life Assurance 3x

Pension

25 days annual leave + Bank Holidays

Qualifications

• Experience in the food/fresh produce industry or retail sector.
• Customer Service background with strong relationship-building skills.

Responsibilities

• Manage customer orders and inquiries via phone and email.
• Process orders and maintain stock availability efficiently.

Skills

Customer Service Experience

SAP Knowledge

Microsoft Office (Excel, Word, Outlook)

Relationship Building

Attention to Detail

Tools

SAP

Microsoft Excel

Job description

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Customer Service Administrator, Princes Risborough

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Client:

Location:

Princes Risborough, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

c1ee520eb7b4

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Your company

A well-established organisation currently based in High Wycombe but moving to Princes Risborough in Summer '25.

Your new role

As the Customer Service Representative, you will be responsible for ensuring that customer orders are satisfied in a timely and efficient manner, that stock availability is maximised by controlling customer balances according to set targets, and to effectively perform daily administration duties.

• Dealing with customer enquiries via telephone and e-mail.
• Processing customer orders, monitoring customer stock.
• Management of core customer data.
• Daily review of wash plans and maintaining any order changes for planning purposes.
• Demand and supply planning.
• Resolution of depot errors, correction of systems and reports.
• Reconciliation of depot recollection variances.
• Balancing customer orders across wash depots to ensure efficient order fulfilment.
• Dealing with customer complaints.
• Processing 901 recollection entries on SAP daily for relevant wash depots.
• Maintaining and issuing a variety of internal reports, weekly and monthly.
• Booking transport where required.
• Undertaking any duties commensurate with the level and expectations of this post. Tasks may be varied to meet changing service requirements.

What you'll need to succeed

• Experience in the food / fresh produce industry or retail sector.
• Customer Service / Client facing background.
• Knowledge of SAP preferred.
• Ability to use Microsoft Office products (Excel / Word / Outlook). Intermediate level.
• Ability to develop strong customer relationships and deal with difficult situations.
• Proficient IT skills (MS Excel is a must).
• Self-motivated / results-oriented.
• Well organized, methodical approach, attention to detail.

What you'll get in return

• Highly competitive salary up to £30,000.
• Life Assurance 3x.
• Pension.
• 25 days annual leave + Bank Holidays.