Client Services Administrator

Intertek; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Client Services Administrator to enhance client relationships and coordinate audits. This role demands a detail-oriented individual with exceptional communication skills and the ability to multitask effectively. You will work closely with various stakeholders to ensure the seamless delivery of services while supporting internal teams. Join a dynamic environment that values diversity and offers global career opportunities, making a positive impact on quality and safety in the farming sector.

Benefits

Development and career opportunities globally

Working in a highly motivated team

Qualifications

• Organized, detail-oriented professional with a passion for client service.
• Excellent communication skills and ability to multitask.

Responsibilities

• Coordinate customer relations and audit allocations for clients.
• Build and maintain relationships with key stakeholders.
• Respond to client queries and ensure prompt resolution.

Skills

Effective communication skills

Enhanced prioritization skills

Problem-solving with a continuous improvement mindset

Job description

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We are recruiting for a Client Services Administrator who will be responsible for coordinating the allocation of audits. You will ensure productive client relationships, handle coordination issues, and ensure the effective delivery of audits meeting customer expectations.

ABOUT YOU

We are seeking an organized, detail-oriented professional with a passion for delivering exceptional client service. You will have excellent communication skills, a positive attitude, and the ability to multitask. We are looking for someone capable of staying organized and working independently when needed.

Required skills and experience:

• Effective communication skills
• Enhanced prioritization skills
• Problem-solving with a continuous improvement mindset

ABOUT THE OPPORTUNITY

The Client Services Administrator role within the Business Assurance team is responsible for coordinating customer relations and the allocation of audits in the UK and Ireland for well-known British Farming customers and other stakeholders. You will ensure productive client relationships, handle coordination issues, and ensure the effective delivery of audits meeting customer expectations.

Key activities:

• Build and maintain good working relationships with key stakeholders in the office and field to maximize the delivery of work efficiently and competently
• Stay updated with administration and database management related to audit bookings, non-conformance management, payments, and other client interactions
• Respond to client queries politely and professionally, ensuring prompt and satisfactory resolution (via email or telephone)
• Handle inquiries about our service offerings, including customer management
• Develop strong working relationships with Intertek offices worldwide and gain knowledge of services and standards offered by Intertek
• Monitor and maintain service level agreements
• Provide proactive support to internal teams (sales, audit, technical) and external stakeholders
• Support investigations into complaints and non-conformity actions
• Create and process invoices
• Assist with updating client platforms
• Support client retention efforts to maintain client numbers and revenue
• Collaborate with the Finance team, assisting with client queries and chasing purchase orders
• Be aware of labor and workplace policies, e.g., Modern Slavery (not a pre-employment requirement)

WHAT WE OFFER

Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We value diversity and thrive on working together with precision, pace, and passion. We aim to make the world Ever Better by ensuring the quality, safety, and sustainability of products and services used by millions worldwide.

• Development and career opportunities globally
• Working in a highly motivated team within a dynamic environment

We are an Equal Opportunity Employer and do not discriminate against applicants. All qualified applicants will receive consideration regardless of race, color, religion, sex, or national origin.

Intertek operates a preferred supplier arrangement and does not accept unsolicited approaches from agencies.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative, Customer Service, and Quality Assurance

Industries

• Farming and Food and Beverage Manufacturing

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Location: Milton Keynes, England, United Kingdom