Customer Support Administrator

WA Consultants; Exeter; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Friendly team environment

Varied role with responsibility

Build lasting customer relationships

Ongoing support and development

Teamwork and initiative valued

Job summary

WA Consultants is seeking a Customer Service Administrator in Exeter to deliver outstanding service from initial enquiry through to order completion.

You will manage enquiries via phone, email and Teams, support orders, and build lasting customer relationships in a fast-paced, collaborative environment.

Qualifications

• Excellent communication and interpersonal skills.
• Highly organised with strong attention to detail.
• Ability to prioritise a varied workload and manage multiple tasks.

Responsibilities

• Manage customer enquiries via telephone, email and Microsoft Teams.
• Support customers throughout the order process from quotation to delivery.
• Prepare quotations and provide accurate product information using the CRM system.
• Build and maintain strong relationships with both new and existing customers.
• Liaise with internal teams to ensure orders are processed efficiently and accurately.
• Handle customer queries and provide timely updates throughout the customer journey.
• Deliver a consistently high standard of customer service and support.

Skills

Excellent communication

Highly organised

Attention to detail

Multi-tasking

Proactive problem-solving

Team player

Learner mindset

Job description

Customer Support

Up to £28k

Exeter

Be part of a team that puts customer experience first.

Are you a confident communicator with a knack for organisation and a passion for helping people? Do you enjoy building relationships, solving problems, and being the person customers can rely on?

We're looking for a Customer Service Administrator to join a busy and supportive team, playing a key role in delivering outstanding service from initial enquiry through to order completion.

This is a varied position where no two days are the same, offering the opportunity to work closely with customers and colleagues in a fast-paced, collaborative environment.

The Role

As a key member of the Sales Administration team, you will:

• Manage customer enquiries via telephone, email and Microsoft Teams.
• Support customers throughout the order process from quotation to delivery.
• Prepare quotations and provide accurate product information using the CRM system.
• Build and maintain strong relationships with both new and existing customers.
• Liaise with internal teams to ensure orders are processed efficiently and accurately.
• Handle customer queries and provide timely updates throughout the customer journey.
• Deliver a consistently high standard of customer service and support.

About You

We're looking for someone who:

• Has excellent communication and interpersonal skills.
• Is highly organised with strong attention to detail.
• Can prioritise a varied workload and manage multiple tasks effectively.
• Takes a proactive approach to problem-solving.
• Enjoys working collaboratively as part of a team.
• Is enthusiastic, adaptable and eager to learn.

What's on Offer?

• A friendly and welcoming team environment.
• A varied and rewarding role with genuine responsibility.
• The opportunity to build lasting customer relationships.
• Ongoing support and development.
• A business that values teamwork, initiative and great customer service.

If you're looking for a role where you can make a real difference to the customer experience whilst working in a supportive and positive environment, we'd love to hear from you.

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003