Sales Support Executive

OnlineDIRECT Limited; Northampton; Hybrid; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Hybrid Working

Competitive Salary + Bonus

Career Development Opportunities

25 days holidays

Wellbeing Perks

Work-Life Balance

Employee Awards

Cycle to Work

EAP

Job summary

Online Direct Limited is seeking a organised Sales Support Executive to join our Pricing team in a hybrid role based in Northampton. You will manage pricing requests, tenders and supplier engagements, ensuring timely, accurate outcomes and strong stakeholder relationships.

The role requires 1–2 years in admin or customer service, excellent communication, and a proactive approach. A competitive salary and bonus, 25 days holiday, and career development opportunities are offered.

Qualifications

• 1–2 years in an administrative and customer service/support role.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• A confident, professional telephone manner when speaking with suppliers.
• Willingness to build product knowledge and learn on the job.
• Experience in utilities, energy brokers, or business services is desirable.

Responsibilities

• Manage bespoke pricing requests, ensuring submission, tracking and delivery within SLAs.
• Maintain visibility of live tenders and their progress.
• Build relationships with supplier pricing and commercial teams.
• Negotiate competitive pricing and favorable outcomes.
• Support supplier engagement initiatives and ongoing relationship development.
• Gather market intelligence and pricing insights to support decision making.
• Assist pricing analysis and provide commercial recommendations for opportunities.
• Collaborate with Account Managers to maximise conversion opportunities.
• Produce pricing comparisons, proposal packs and tender recommendations.
• Monitor workloads and prioritise opportunities effectively.
• Identify improvements to tendering and pricing processes.
• Contribute to projects that improve broker experience.

Skills

Organised

Administration

Customer service

Excellent communication

Time management

Attention to detail

Stakeholder relations

Proactive

Job description

Sales Support Executive - Pricing Team

Location: Hybrid working (3 days a week in our Northampton Office, NN4 7YE) Salary: £24,460- £27,000 DOE + Bonus

Job Type: Full Time, Permanent, 37 Hours, Monday-Friday

Online Direct provides intermediary, business and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry.

We pride ourselves on our inclusive culture, emphasising shared values, team spirit and a commitment to excellence. These cultural attributes play a significant role in shaping our company and our reputation as one of the UK's most trusted energy sales solution provider.

We're looking for a organised and confident Sales Support Executive to join our Pricing team to support the end-to-end pricing, tendering and supplier engagement process across Online Direct's bespoke portfolio.

Working closely with Account Managers and suppliers, you'll manage pricing requests, tenders and contract requirements, ensuring opportunities are delivered accurately and within agreed timescales. You'll build strong supplier relationships, secure competitive pricing, and provide a responsive, high quality service for our commercial teams and brokers.

Responsibilities

• Manage bespoke and corporate pricing requests ensuring they are submitted, tracked and delivered within agreed SLAs
• Maintain clear visibility of all live tenders and their progress
• Build and maintain strong working relationships with supplier pricing and commercial teams
• Negotiate competitive pricing and commercially beneficial outcomes
• Support supplier engagement initiatives and ongoing relationship development
• Gather supplier feedback, market intelligence and pricing insights to support commercial decision making
• Support complex opportunities through pricing analysis and commercial recommendations
• Work collaboratively with Account Managers to maximise conversion opportunities
• Support the production of pricing comparisons, proposal packs and tender recommendations
• Monitor workloads and prioritise opportunities effectively
• Identify and implement improvements to tendering and pricing processes
• Contribute to projects that improve operational performance and broker experience

Person

• At least 1-2 years in an administrative and customer service/support role
• Comfortable managing multiple priorities, working to deadlines and ensuring a high level of accuracy
• The ability to retain information and build up a good product knowledge base
• A confident, friendly and professional telephone manner is required for speaking and building relationships with suppliers
• Ability to adapt to difference personality types
• Excellent communication skills, both written and verbal
• You will need to be hard working, conscientious, with a positive approach to work and be willing to grow and develop within the role.
• Previous experience within the utilities, energy brokers or business service desirable

Online Direct offer a range of benefits, contributing to a well-rounded compensation package that includes financial incentives, career development and various perks designed to enhance employee's quality of life and wellbeing*. Here's a breakdown:

• Supportive Team Environment: Collaborate with a friendly and driven team
• Hybrid Working: Enjoy flexibility with remote working and office days
• Competitive salary + bonus: Rewarding pay with performance incentives
• Career Development Opportunities: Access to ongoing learning and development
• Generous Holidays: 25 days + bank holidays, with the option to buy additional days and an increase with length of service
• Wellbeing Perks: Company sick pay, enhanced maternity and paternity leave, and a flexible health cash plan
• Work-Life Balance: Early Friday finishes, volunteering days, and team incentive events
• Employee Awards: Reward schemes, cycle to work, death in service (DIS), and an Assistance Program (EAP)
• Some benefits are subject to length of service