Customer Service Administrator

Culver City Unified School District; Milton Keynes; On-site; GBP 21,000 - 25,000; Full time

Job summary

A distribution services organization in Milton Keynes is seeking a Customer Service Administrator to join their friendly team on a full-time permanent basis. Responsibilities include handling customer queries, providing reports, and ensuring client expectations are met. The ideal candidate will have excellent communication skills and experience in customer service. Benefits include 28 days of annual leave, a pension scheme, and wellness programs. Looking for passionate team players to contribute to a thriving culture.

Benefits

28 days annual leave

Pension scheme with 8% total contribution

Life Assurance – 2x annual salary

Eye Care Vouchers

Employee discounts

Recognition awards

Qualifications

• Passion for delivering an exceptional customer service experience.
• Good geographical knowledge.
• SAP experience is advantageous.

Responsibilities

• Answering emails for both internal and external personnel.
• Problem solving for client, customer and internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs.

Skills

Customer service experience

Attention to detail

Computer literacy

Excellent communication skills

Ability to work in a fast paced environment

Tools

Microsoft Excel

SAP

Microsoft PowerPoint

Microsoft Outlook

Job description

Company Description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive. A place where you're valued, challenged, and inspired!

Job Description

Due to continued growth our Milton Keynes site are now recruiting for a Customer Service Administrator to join their friendly team on a full time permanent basis. Salary: £24,744 per annum. Working hours: Monday - Friday, 8am-4pm. As a Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Job Responsibilities of Customer Service Administrator Include

• Answering emails for both internal and external personnel.
• Problem solving for client, customer and internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs and internal business reporting.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• Check PODs have cleared on the system, investigate and clear down unallocated PODs.
• Chase outstanding PODs from hauliers, depots, etc.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Service Manager.

Qualifications

• Passion for delivering an exceptional customer service experience.
• Attention to detail/ accuracy.
• Good geographical knowledge.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• SAP experience.
• Excellent communication skills in order to deliver accurate information.
• Ability to work in a fast paced environment.

As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Benefits

• Annual Leave 28 days inclusive of the bank holidays.
• Pension scheme: We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance – 2x your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts – Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!

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