Customer Service Administrator

Michael Page; Manchester; On-site; GBP 23,850 - 29,150; Full time

Job summary

Michael Page in Manchester is seeking a Customer Service Administrator to handle day-to-day customer interactions in the retail/e-commerce sector. You will respond to enquiries via phone and email, process orders, returns and exchanges, and maintain accurate records to support a smooth customer service operation.

The role requires strong communication and problem-solving skills, CRM proficiency, and the ability to work under pressure.

Qualifications

• Experience in a similar customer service role within the retail industry.
• Strong communication and problem-solving skills.
• Proficiency in using customer relationship management (CRM) systems.
• Attention to detail and ability to work under pressure.
• Confidence in handling customer queries in a professional manner.

Responsibilities

• Respond to customer enquiries via phone, email and other communication channels.
• Process orders, returns and exchanges in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues.
• Provide product and service information to customers as needed.
• Identify and escalate issues to appropriate teams.
• Ensure all communication aligns with company policies and standards.
• Support the customer service team with administrative tasks as required.

Skills

Communication

CRM proficiency

Problem-solving

Attention to detail

Customer service experience

Job description

As a Customer Service Administrator in the retail/e-commerce industry, you'll be handling day-to-day customer interactions and ensuring all queries are resolved efficiently. Your role will help keep the customer service department running smoothly and maintain high levels of customer satisfaction.

Client Details

This role is with a company in the retail industry based in Pin Mill House Wardley Industrial Estate.

Description

• Respond to customer enquiries via phone, email and other communication channels.
• Process orders, returns and exchanges in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues.
• Provide product and service information to customers as needed.
• Identify and escal ...
• Ensure all communication aligns with company policies and standards.
• Support the customer service team with administrative tasks as required.

Profile

A successful Customer Service Administrator should have:

• Experience in a similar customer service role within the retail industry.
• Strong communication and problem-solving skills.
• Proficiency in using customer relationship management (CRM) systems.
• Attention to detail and ability to work under pressure.
• Confidence in handling customer queries in a professional manner.

Job Offer

• A permanent position with a salary of 26,500 per year, dependent on the level of experience.
• Opportunities to contribute to a busy retail-focused customer service team.