Customer Service Administrator

Markerstudy Group; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive glazing company in the UK is looking for a Service Centre Advisor to join their Leeds office. The ideal candidate will have customer service and administration experience, contributing to a vibrant and supportive work environment. Responsibilities include supporting management, ensuring efficient operations, and communicating with colleagues and customers. Full-time role with the opportunity to work in a forward-thinking company known for its innovation and growth.

Qualifications

• Experience in customer service and administration is desirable.
• Ability to demonstrate a good level of competence in planning and organizing own workload.
• Proactive self-motivator.

Responsibilities

• Complete general Service Centre office tasks to support management.
• Provide help and support to all colleagues and customers.
• Liaise closely with external customers and technicians.

Skills

Communication skills

Planning and organizing

Teamwork

Initiative

Flexibility

Job description

Social network you want to login/join with:

Do you have customer service and administration experience? Are you looking for a new challenge?

We currently have exciting opportunities for a Service Centre Advisor based at our Leeds Service Centre.

Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies and we put innovation at the heart of our business.

As part of The Sunday Times list of the Top companies to work for, Auto Windscreens offers the chance to join a vibrant, innovative, and forward-thinking company.

Responsibilities

• Complete general Service Centre office tasks to support the Service Centre Manager & Service Centre Supervisor, ensuring compliance with all tasks.
• Provide help and support to all colleagues and customers both internally and externally.
• Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, Service Centre Supervisor, and the Service Centre Manager.
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with external customers, Technicians, and field management.
• Assist with controlling and replenishing the consumable stocks for the Service Centre.
• Ensure Health and Safety processes are adhered to on all occasions.
• Perform any other ad-hoc duties requested or advised by the Service Centre Manager & Service Centre Supervisor.

Skills Required

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to-face and via the telephone.
• Able to demonstrate a good level of competence in planning and organizing own workload.
• Flexible approach to work demands.
• Proactive self-motivator and able to work on own initiative.

Hours: Full-time, Monday to Friday (some Saturday work)

Interested? Apply today to find out more!