Customer Service Administrator

CV Screen; Knutsford; On-site; GBP 24,000; Full time

Job summary

A well-established accreditation body near Knutsford seeks a Customer Service Administrator to support customer queries and maintain records in an office-based role. Offering a salary of £24,000 and excellent benefits, this position emphasizes attention to detail and strong communication skills within a supportive team environment.

Benefits

32 days holiday including bank holidays and birthday

Free on-site parking and complimentary drinks

Wellbeing events and loyalty bonus scheme

Full training provided

Friendly and modern office environment

Development opportunities

Qualifications

• Previous experience in a customer service or administrative role.
• Strong communication and interpersonal skills.
• Excellent attention to detail and ability to multitask effectively.

Responsibilities

• Respond promptly to customer queries via phone and email.
• Process applications and registrations with strong attention to detail.
• Liaise with training providers and internal teams to resolve issues.
• Maintain accurate and up-to-date database records.
• Carry out quality checks on customer documentation.

Skills

Communication

Interpersonal skills

Attention to detail

Multitasking

Job description

Customer Service Administrator – Near Knutsford
Salary: £24,000 + Excellent Benefits | Office Based with Flexible Working Options

Are you an organised and customer-focused Administrator looking for a new challenge? We’re recruiting for a Customer Service Administrator on behalf of a well-established accreditation body that has been operating for over 30 years and currently employs over 40 staff. Based near Knutsford, this is a fantastic opportunity to join a supportive and professional team. The role is office based five days a week, with the option for some flexibility or hybrid working. Salary is £24,000 plus a generous benefits package.

Duties & Responsibilities

• Respond promptly to customer queries via phone and email, ensuring a high level of service.

• Process applications and registrations with strong attention to detail.

• Liaise with training providers and internal teams to resolve any outstanding issues.

• Maintain accurate and up-to-date database records.

• Carry out quality checks on customer documentation and issued materials.

What Experience is Required

• Previous experience in a customer service or administrative role.

• Strong communication and interpersonal skills.

• Excellent attention to detail and ability to multitask effectively.

Salary & Benefits

• Salary: £24,000 per annum.

• 32 days holiday (including bank holidays and your birthday).

• Free on-site parking and complimentary drinks.

• Wellbeing events, loyalty bonus scheme, and full training provided.

• A friendly, modern office environment with development opportunities.

Location
The role is based near Knutsford and is easily commutable from Northwich, Altrincham, Wilmslow, Middlewich, Warrington, and Macclesfield.

How to Apply
To apply, please send your CV in strict confidence to Kate Morgan at CV Screen Ltd.

Alternate Job Titles

• Customer Support Administrator

• Office Administrator

• Client Services Coordinator

• Administrative Assistant