Customer Service Administrator

WorkNest; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the cybersecurity sector, located in Leeds, is seeking a Customer Service Administrator to join its Projects and Administrative team. This role involves supporting project delivery, managing schedules, and providing exceptional service. Ideal for a driven individual looking to gain experience in the administration field.

Qualifications

• Strong customer service and relationship management skills.
• Excellent verbal and written communication.
• Highly organised with strong time management.

Responsibilities

• Monitor, review, and respond to internal and external emails daily.
• Coordinate consultant schedules and diaries.
• Liaise with clients to gather required information.

Skills

Customer service

Communication

Time management

Attention to detail

Multitasking

Adaptability

Job description

Pentest People is a UK-based security consultancy specialising in providing Penetration Testing as a Service to all its clients. Our innovative approach to security testing merges the benefits of consultant-led penetration testing with ongoing vulnerability assurance through our advanced SecurePortal.

We're currently seeking aCustomer Service Administrator to join our dynamic Projects and Administrative team.

The ideal candidate will work closely with the project management team to support the seamless delivery of projects from post-sale through to completion. This role calls for a proactive mindset and a strong sense of ownership to ensure exceptional service at every stage.

Key responsibilities:

• Monitor, review, and respond to internal and external emails daily
• Coordinate consultant schedules and diaries
• Liaise with clients to gather required information
• Collect and review documentation from clients
• Maintain accurate and up-to-date project records
• Work cross-functionally with Sales and Consultancy teams to ensure timely delivery of client assessments
• Perform general administrative duties including data entry, updating spreadsheets, and providing project updates

About you:

• Strong customer service and relationship management skills
• Excellent verbal and written communication
• Highly organised with strong time management
• Accuracy and attention to detail
• Ability to multitask and meet tight deadlines
• Adaptability and eagerness to learn about our services

This role is based in our Leeds city centre office and requires full-time office attendance. Following the successful completion of the probation period, you will be eligible for a hybrid working arrangement.

This is a fantastic opportunity for someone looking to gain hands-on experience in an administrative capacity within the cybersecurity industry. If you’re driven, detail-oriented, and ready to grow, we’d love to hear from you.

We understand that job descriptions offer only a glimpse of the role. For more details, please feel free to reach out or apply, and we will be happy to provide additional information. Pentest People is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Due to the high volume of applications we receive, Pentest People are unable to provide individual feedback.