Customer Service Administrator

Search Consultancy; Bradford; On-site; GBP 26,000; Full time

Job summary

A leading company in Bradford is seeking a Customer Service - Admin to join their Planning and Scheduling Team. This full-time position involves coordinating work between customers and engineers, ensuring efficient scheduling, and enhancing customer satisfaction. Ideal candidates should possess strong communication and organisational skills, with an opportunity for career progression.

Benefits

Full training and ongoing development

Friendly and supportive working environment

Opportunities for career progression

Qualifications

• Previous experience in planning or scheduling is preferred.
• Strong verbal and written communication skills required.
• Excellent organisational skills with attention to detail.

Responsibilities

• Coordinate and schedule work between customers and engineers.
• Resolve scheduling conflicts efficiently and maintain accurate records.
• Communicate with customers to understand their needs.

Skills

Communication

Organisational Skills

Attention to Detail

Ability to Handle Pressure

Teamwork

Job description

Job Title: Customer Service - Admin (hiring for multiple roles!)
Location: Bradford, BD6
Salary: £12.21 - 40hrs a week (£25,396.80 pa)
Hours: Full-time, Monday to Friday hours between 7am-7pm
Temp to perm!!

About the Company:
We are representing an amazing company in Bradford who are looking to expand their Planning and Scheduling Team! This is a great opportunity in a thriving business, perfect for those who have a confident phone manner and pride themselves for their organisational skills.

Role Overview:
As a Planner/Scheduler, you will be the crucial link between our customers and engineers. Your primary responsibility will be to plan and schedule work efficiently, ensuring that customer needs are met promptly and engineers are effectively utilised. Your main goal will be to create a seamless workflow and enhance customer satisfaction.

Key Responsibilities:

• Coordinate and schedule work between customers and engineers.
• Communicate with customers to understand their needs and schedule appointments.
• Ensure that engineers are allocated tasks efficiently and effectively.
• Maintain accurate records of schedules, customer interactions, and follow-ups.
• Resolve scheduling conflicts and customer inquiries efficiently and professionally.
• Work closely with the team to achieve individual and team goals.

What We're Looking For:

• Previous experience in planning, scheduling, or a customer service role is preferred but not necessary.
• Strong communication skills, both verbal and written.
• Excellent organisational skills with a keen attention to detail.
• Ability to handle multiple tasks and remain calm under pressure.
• Positive, enthusiastic, and self-motivated with a desire to meet targets.
• Ability to work well independently and as part of a team.

What We Offer:

• Full training and ongoing development.
• A friendly and supportive working environment.
• Opportunities for career progression.
• TEMP TO PERM OPPORTUNITY

We look forward to hearing from you!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age