Account Manager

Adecco; Lambourn; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pay rate £14.35 per hour

Mon-Fri, 9:00–17:30 hours

Temp-to-perm after 12 weeks

Job summary

Adecco is seeking an energetic Account Manager to oversee a diverse portfolio of customer accounts in Lambourn. You will coordinate deliveries, liaise with warehouse teams, and monitor service levels to ensure outstanding customer service.

The role focuses on building strong client relationships, understanding products and processes, and driving efficient logistics day-to-day operations. Excellent communication and organisational skills are essential.

Qualifications

• Experience in logistics, warehousing, fulfilment or supply chain.
• Experience managing customer or client accounts.
• Strong communication and relationship-building skills.
• Understanding of logistics operations and ability to prioritise tasks.

Responsibilities

• Manage a diverse portfolio of customer accounts.
• Build strong relationships with clients and internal teams.
• Coordinate deliveries and orders with warehouse and transport teams.
• Monitor service levels and operational performance.
• Produce reports and participate in meetings with customers.
• Investigate and resolve issues such as stock discrepancies and delays.

Skills

Customer account management

Relationship building

Logistics operations

Communication skills

Prioritisation

Attention to detail

MS Office (Excel, Outlook, PowerPoint)

WMS/ERP familiarity

Tools

Excel

Outlook

PowerPoint

WMS/ERP systems

Job description

Account Manager

Location: Lambourn, West Berkshire

Pay Rate: £14.35 per hour

Hours: Monday to Friday, 9:00 am to 5:30 pm

Contract: Temporary to Permanent (12-week temp-to-perm opportunity for the right candidate)

About the Opportunity

Our client is seeking a dynamic Logistics Account Manager to join their team. This is an exciting chance to be the main point of contact for customers, ensuring excellent service while managing the fast-paced day-to-day operations.

In this role, the successful candidate will build strong customer relationships, collaborating closely with warehouse, transport, and operational teams to ensure seamless logistics processes.

Key Responsibilities

• Manage a diverse portfolio of customer accounts
• Build strong relationships with clients
• Understand customers' products, processes, and business needs
• Coordinate deliveries and orders
• Liaise with warehouse teams
• Monitor service levels and operational performance
• Produce reports and participate in customer meetings and reviews
• Investigate and resolve operational issues, stock discrepancies, and delivery delays
• Identify potential risks and implement solutions
• Support product launches, promotions, and seasonal peaks
• Seek opportunities to enhance efficiency and reduce costs
• Ensure accurate invoicing and account administration
• Assist with customer onboarding and account development projects

About You

To excel in this role, the ideal candidate will be organised, proactive, and customer-focused, with previous experience in logistics or supply chain operations.

Essential Skills & Experience

• Experience within logistics, warehousing, fulfilment, freight, supply chain, or a similar environment
• Previous experience managing customer or client accounts
• Strong communication and relationship-building skills
• Good understanding of logistics operations
• Ability to prioritise workload and manage multiple tasks effectively
• Strong problem-solving skills and keen attention to detail
• Commercial awareness and proficiency in Microsoft Office, particularly Excel, Outlook, and PowerPoint
• Familiarity with warehouse management systems (WMS), ERP systems, or logistics software
• Self-motivated and a team player

Desirable Experience

• Background in a 3PL environment
• Knowledge of international freight or import/export processes
• Familiarity with KPIs and service level agreements
• Understanding of customs procedures or bonded warehousing
• Experience analysing operational data and producing reports
• Relevant logistics, supply chain

What We Offer

• Competitive pay rate of £14.35 per hour
• Monday to Friday working hours (9:00 am to 5:30 pm)
• Temporary to permanent opportunity after 12 weeks for the right candidate
• A friendly and supportive working environment
• A varied role with real responsibility and customer interaction

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.