Customer Services Administrator

Smurfit Kappa; Aldershot; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading global packaging company is seeking a passionate Customer Services Administrator to join their team in Aldershot. This role involves ensuring exceptional customer service, managing orders, and fostering client relationships. Ideal candidates will have prior office experience, excellent communication skills, and a detail-oriented approach. Benefits include 25 days holiday, company pension, and on-site parking.

Benefits

Free on site parking

25 days holiday per year with options to buy/sell additional days

Company pension

Development opportunities

Qualifications

• Experience in a similar office-based role is essential.
• Strong communicator, both written and verbal.
• Detail-oriented, able to prioritise tasks.

Responsibilities

• Handle customer orders and enquiries via phone and email.
• Accurately raise orders in our system.
• Resolve issues efficiently and effectively.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Education

Office experience

Tools

Microsoft Office

Job description

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Customer Services Administrator Job Description

Customer Services Administrator - Aldershot, Hampshire, UK

Job Summary

Are you passionate about delivering exceptional customer service and building strong client relationships? Smurfit Westrock Beacon in Aldershot is looking for a proactive and detail-oriented Customer Services Administrator to join our dynamic Customer Services Team.

About the Role

As a key member of our Customer Services Team, you’ll work closely with all internal departments to ensure a seamless customer experience. This role will provide world-class service and support to our valued clients.

️ Key Responsibilities

• Handle customer orders and enquiries via phone and email
• Accurately raise orders in our system
• Respond promptly and professionally to customer queries
• Resolve issues efficiently and effectively
• Administrative tasks as the role requires
• Maintain clear and consistent communication with internal teams
  
  

About You

We’re looking for someone who is:

A strong communicator, both written and verbal Organised, detail-oriented, and able to prioritise tasks Comfortable working independently and as part of a team Skilled in Microsoft Office applications (Excel, Word, Outlook) Experience in a similar office based role, confident working with numbers and written correspondence Driven to deliver excellent service in a fast-paced, deadline-driven environment Experience of a similar office based position essential

Why Join Us?

At Smurfit Westrock, we believe in empowering our people and fostering a collaborative, supportive workplace. You’ll be part of a global packaging leader with opportunities to grow and make a real impact. This role offers free on site parking, 25 days holiday per year with the option to buy/sell additional days, company pension and development opportunities. If you are a motivated individual with a strong customer services background, we would love to hear from you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Packaging and Containers Manufacturing

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