Service Support Administrator

The Generator Company; Rochester; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

The Generator Company in Rochester, Kent is seeking a Service Support Administrator to help run the Service Department day-to-day. 40 hours weekly, immediate start, permanent position.

You will receive and process purchase orders, maintain accreditations, assist with PQQs, issue client site passes, handle enquiries, manage waste notes and stock, and help allocate engineers with job instructions. Strong Microsoft Office skills, data entry and team collaboration are essential.

Qualifications

• Excellent knowledge of Microsoft Office is essential
• Knowledge of engineering/generator industry would be desirable but not essential
• Ability to work on own initiative and work well within a team environment
• Excellent attention to detail
• Hard working, good work ethic and approachable.

Responsibilities

• Receive and process purchase orders
• Maintaining accreditations and portal passwords
• Assisting completing PQQ’s
• Assisting with raising security/access passes for client sites
• Dealing with day-to-day enquiries and calls from clients
• Scanning report sheets onto corresponding jobs
• Management of waste disposal and waste notes including batteries
• Stock control including not limited to batteries, oil, coolant and heaters
• Confirming parts arrival via Datascriber
• Assisting Service Manager with allocation of engineers, call out attendance and call out rotas as well as sending job instructions to engineers and issuing report sheets to clients

Skills

Customer service

Communication

Planning

Data entry

Tools

Microsoft Office

Datascriber

Job description

JOB TITLE: Service Support Administrator
DIVISION: Service Department
REPORTABLE TO: Service Manager
LOCATION: Rochester, Kent
HOURS: 40 hours Monday to Friday (Immediate start, permanent position)

This role is to support and assist in the day to day running of a busy Service Department, you will undertake the following duties – but are not limited to:-

• Receive and process purchase orders
• Maintaining accreditations and portal passwords
• Assisting completing PQQ’s
• Assisting with raising security/access passes for client sites
• Dealing with day-to-day enquiries and calls from clients
• Scanning report sheets onto corresponding jobs
• Management of waste disposal and waste notes including batteries
• Stock control including not limited to batteries, oil, coolant and heaters
• Confirming parts arrival via Datascriber
• Assisting Service Manager with allocation of engineers, call out attendance and call out rotas as well as sending job instructions to engineers and issuing report sheets to clients

To be successful in this role it is essential to have excellent customer and delivery focus and can communicate effectively using a wide range of media (verbally and written). You must be computer literate with the ability to input data quickly and accurately and have strong planning and organising skills.

Working as part of the Service team, you will be answering telephone enquiries and accessing computer records, so a working knowledge of the Microsoft Office is essential.

Training will be given on internal software. You will have a flexible approach and willingness to expand your skills and knowledge as there are great opportunities to grow within the organisation.

Qualifications & Requirements

• Excellent knowledge of Microsoft Office is essential
• Knowledge of engineering/generator industry would be desirable but not essential
• Ability to work on own initiative and work well within a team environment
• Excellent attention to detail
• Hard working, good work ethic and approachable.