CUSTOMER SERVICE ADMINISTRATOR

Impact Recruitment; Raunds; On-site; GBP 26,000 - 29,000; Full time

Job summary

Impact Recruitment is seeking a Customer Service Administrator for a long-term temporary role in Raunds, Northamptonshire. The successful candidate will handle customer enquiries by phone and email, logging issues and following established procedures to resolve queries.

The role requires confident communication, efficient administration, and IT literacy with Outlook, Excel and Word. Weekend overtime may occasionally be required, and immediate start is preferred.

Qualifications

• The role requires a confident communicator with a professional telephone manner.
• Strong administration skills with high attention to detail.
• Ability to use own initiative and maintain a can-do attitude.
• Ability to remain calm under pressure in a busy environment.
• Proficiency in IT tools including Outlook, Excel and Word.

Responsibilities

• Handle customer enquiries by phone and email promptly.
• Log issues and troubleshoot using defined processes.
• Follow procedures to resolve customer issues efficiently.
• Carry out administrative tasks including updating systems and sending emails.

Skills

Confident communicator

Attention to detail

Can-do attitude

Work well under pressure

IT literate

Tools

Outlook

Excel

Word

Job description

Contract

Long term ongoing temporary, Full-time hours

Salary

£12.85 per hour (will increase after 12 weeks)

Location

Raunds, Northamptonshire

Description

Customer Service Administrator

Raunds

The ideal candidate will have previous commercial, office-based customer service experience with a confident & professional telephone manner. You must be available to interview and start immediately.

This is a long-term temporary role and there will be the opportunities to apply for permanent roles in the future.

Key responsibilities & duties of the Customer Service Administrator include

• Dealing with enquiries from customers over the telephone and via email.
• Logging issues and problem solving.
• Following procedures and processes to resolve customer issues.
• Administrative tasks, including updating systems and sending emails.

Skills and Experience required for the Customer Service Administrator include

• A confident communicator with an excellent telephone manner.
• Efficient administration skills and good attention to detail.
• Ability to use own initiative with a can-do attitude.
• Ability to remain calm under pressure.
• IT Literate including Outlook, Excel, Word
• Flexibility, as overtime and weekends are occasionally required.

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