Customer Service Administrator

Pertemps Bond; Gillingham; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading company is seeking a proactive Customer Service Administrator to join their team in Bidford-on-Avon. This role involves delivering exceptional service to clients and performing various administrative tasks in a dynamic environment. Applicants should have prior customer service experience, strong administration skills, and a positive attitude.

Qualifications

• Experience in a customer service or telephone-based role.
• High attention to detail and strong administration skills.
• Must have a full UK driving licence and own transport.

Responsibilities

• Deliver exceptional customer service via telephone and email.
• Maintain accurate customer records using internal systems.
• Support administrative tasks including document handling and data entry.

Skills

Customer Service

Administration

Attention to Detail

Teamwork

Proactivity

Job description

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Customer Service Administrator, Alcester

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Client:

Location:

Alcester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5d0685b6b938

Job Views:

5

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Job Title: Customer Service Administrator
Location: Bidford-on-Avon (must drive due to location)
Salary: £23,500 – £25,000
Hours: Full-Time, Permanent, Monday to Friday, 9am-5pm

We’re looking for a proactive, friendly, and confident Customer Service Administrator to join a busy team based in Bidford-on-Avon. This role is ideal for someone who enjoys building customer relationships and thrives in a fast-paced, varied environment. You’ll be the first point of contact for customers and play a key role in delivering a high standard of service over the phone and via email.

Key Responsibilities:

• Deliver exceptional customer service to new and existing clients via telephone and email
• Maintain clear and accurate customer records using internal systems
• Make outbound follow-up and prospecting calls to support ongoing business growth
• Support administrative tasks including document handling, filing, and data entry
• Help resolve customer queries efficiently to maintain excellent client satisfaction
• Assist with internal marketing and business development campaigns
• Collaborate with the wider team to implement both short- and long-term project goals

What We’re Looking For:

• Previous experience in a customer service or telephone-based role
• Strong administration skills and high attention to detail
• Comfortable managing multiple tasks in a busy environment
• A positive, team-focused attitude with the ability to work independently
• Must have a full UK driving licence and own transport (due to location)
• Background or interest in the beauty industry is a plus but not essential

If you're someone who takes pride in delivering great customer experiences and wants to join a supportive, professional team, we’d love to hear from you.
If you feel you have the relevant skills and experience for this position please click apply or email your CV to [emailprotected] .