Customer Service Administrator

Confidential; Greater London; On-site; GBP 25,000 - 26,000; Full time

Job summary

Confidential in Bromley is seeking a Customer Services Administrator to join our growing administration team. You will be the first point of contact for customers, handle enquiries by phone and email, format documents, and update databases to ensure service standards are met.

This permanent, full-time role provides thorough onboarding, regular training and development, and a supportive team environment. Based in Bromley, this full-time permanent role offers a structured onboarding, ongoing

Qualifications

• Previous admin-based role or customer service experience.
• Excellent telephone manner.
• Strong written and oral communication skills.
• Good customer service skills.

Responsibilities

• Providing support services for colleagues in various locations
• First point of contact for customers calling with enquiries
• Responding to requests for information in a professional manner via email
• Formatting documents
• Database updating
• Working as a team to ensure that service standards are met

Skills

Admin experience

Customer service

Telephone etiquette

Written communication

Job description

Job Title: Customer Service Administrator

Location: Bromley

Duration: Permanent

Salary: £25,000 - £26,000 per annum

Sector: Administration

Our client, a progressive international company based in the heart of Bromley is seeking to increase its Administration team due to growth.

You will be joining an established and supportive team who will help you succeed in your role. You will receive support throughout your on boarding as well as regular training and development.

Your responsibilities for the Customer Services Administrator role will include:

• Providing support services for colleagues in various locations
• First point of contact for customers calling with enquiries
• Responding to requests for information in a professional manner via email
• Formatting documents
• Database updating
• Working as a team to ensure that service standards are met

Skills and experiences for the Customer Services Administrator role:

• Previous experience within an admin-based role or customer service
• Excellent telephone manner
• Strong written and oral communication skills
• Good customer service skills

This Customer Service Administrator role is an exciting opportunity for a positive and passionate individual looking for a company that provides good training and career opportunities.

This is a full-time office role based in the heart of Bromley. The lower end of the salary is for someone with less experience and the higher end will be for someone who has all the experience required.