Client Support Administrator

Confidential; London Borough of Bromley; Presencial; GBP 24.000 - 29.000; Jornada completa

Descripción de la vacante

Confidential in Bromley is seeking a Client Support Administrator to manage client communications, keep databases and financial records accurate, and support Senior Management, Operations and Finance with timely, professional correspondence.

Responsibilities include monitoring inboxes, responding to client queries promptly, escalating when needed, updating key client and assessment data, maintaining high standards of written communication, and assisting the finance team to ensure accounts are

Formación

• Strong client communication abilities.
• Ability to resolve issues independently and escalate as needed.
• Solid administrative skills with high accuracy.

Responsabilidades

• Monitor personal and shared inboxes and client communications.
• Respond to client queries promptly and professionally.
• Escalate queries to management when required.
• Keep databases updated with key client and assessment information.
• Maintain professional written communication standards.
• Support finance teams to keep accounts up to date and accurately recorded.
• Identify assessments at risk of delay and inform clients proactively.

Conocimientos

Client communication

Issue resolution

Administrative skills

Attention to detail

Cross-department collaboration

Descripción del empleo

Job Title: Client Support Administrator

Location: Bromley

Salary: £26,500

Are you passionate about delivering exceptional service and building strong client relationships? We are seeking a dedicated Client Support Administrator to join our client s team. This vital role ensures seamless communication between clients and internal teams, supporting day-to-day operations with professionalism and warmth.

About the Role

Working closely with the Senior Management team, Operations and Finance teams to ensure the database and financial records are kept accurate and up to date, dealing with internal and external correspondence, liaising with clients via email, escalating any queries and office support for the team.

Key Responsibilities

• Monitor personal and shared inboxes and incoming client communications.
• Respond to client queries promptly and professionally.
• Escalate and forward any queries to the management team where required.
• Ensure relevant databases are kept up to date with key client and assessment information.
• Maintain a high standard of professionalism in all written communication.
• Support the finance teams to ensure accounts are up to date and accurately recorded.
• Identify assessments at risk of delay and proactively communicate with clients.

Skills/Experience required

• Strong capability in client communication.
• Ability to solve issues independently where appropriate and confidently escalate if required.
• Strong administrative skills required.
• Exceptional attention to detail and high level of accuracy.
• A collaborative working style, able to liaise effectively with multiple departments.

This role is a full-time, permanent position. The salary range reflects the candidate's level of experience.