Customer Service Administrator

Ambitions Personnel; Grantham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking an energetic Customer Service Representative to support their team in Grantham. In this role, you will handle customer interactions, manage bookings, and collaborate with various teams, ensuring a seamless experience for clients. This position is ideal for someone who thrives in a dynamic environment and possesses excellent communication skills.

Benefits

25 days holidays

Supportive team environment

Qualifications

• Previous experience in customer service or admin role.
• Strong IT skills, especially in Excel, Outlook, and Word.
• Ability to stay organized and focused in a busy setting.

Responsibilities

• Handling customer enquiries via phone and email.
• Creating quotes, purchase orders, and sales orders.
• Collaborating with teams across operations, sales, and finance.

Skills

Communication

Time Management

Organizational Skills

Tools

Excel

Outlook

Word

Job description

We’re on the lookout for an energetic and confident Customer Service Representative to join a supportive team in Grantham. You’ll be the heartbeat of customer interactions – the go-to person for organising collections, resolving queries, processing orders, and ensuring that everything runs smoothly behind the scenes.

This isn’t a role for someone who likes to sit quietly in the background. You’ll need to be switched on, enjoy talking to people, and be comfortable juggling multiple tasks. You’ll work closely with teams across the UK, so great communication and a collaborative mindset are key.

Working Monday – Friday 8am – 5pm with an hour for lunch and 25 days holidays on offer!

What you’ll be doing:

• Handling customer enquiries via phone and email – with professionalism and a smile
• Creating quotes, purchase orders and sales orders
• Setting up and managing customer contracts
• Organising collections and managing bookings across multiple sites
• Collaborating with teams across operations, sales, and finance
• Keeping records updated accurately in internal systems and online portals
• Supporting customer onboarding and updating warranty/guarantee information

What you’ll need:

• Previous experience in a customer service or admin role
• Strong IT skills – especially Excel, Outlook and Word
• Confidence in managing your own time and priorities
• Brilliant communication skills – written and verbal
• A natural ability to stay organised, accurate and focused in a busy setting

This is a fantastic opportunity to join a business where your energy, ideas, and people skills will be truly valued. If you're looking for a role where you’ll be kept on your toes, supported by a great team, and trusted to get things done – we’d love to hear from you.

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