Customer Service Administrator in Northampton)

Impact Recruitment Services; Northampton; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading company in Northampton is seeking a confident Administrator to enhance their customer experience. The role involves processing orders, coordinating with teams, and supporting office operations in a fast-paced environment. Offering a salary of £25,000 - £26,000, this full-time position provides good benefits, including 20 days holiday and company sick pay after 6 months.

Benefits

20 days holiday plus 8 bank holidays

Company sick pay after 6 months

Free on-site parking

Excellent training

Qualifications

• 1-2 years of experience in an administrative or customer service role.
• Strong verbal and written communication skills.
• Reliable, proactive, and well-organised.

Responsibilities

• Processing customer orders and delivery updates.
• Communicating with customers via phone and email.
• Creating dispatch paperwork and arranging transport.

Skills

Communication

Attention to Detail

Multitasking

Customer Service

Proactivity

Education

Minimum GCSEs in English and Maths (Grade 4/C or above)

Tools

Microsoft Office

FactoryMaster

Job description

Administrator - Customer Experience Champion

Location: Northampton (NN5)

Salary: £25,000 - £26,000 per annum (negotiable depending on experience)

Hours: Full-Time, Permanent

We're recruiting on behalf of a well-established and highly respected manufacturer based in Northampton. This is a business built on quality, values, and long-standing customer relationships. They are now looking for a confident and detail-focused Administrator to join their team at head office.

This is a varied and fast-paced role where you'll be at the heart of daily operations, working closely with customers, suppliers, and internal teams.

Why apply?

* Join a values-led business with an excellent local reputation

* Enjoy a varied role with real ownership and responsibility

* Work in a friendly, supportive team with long-term career stability

* Be the first point of contact for customers and make a real impact on their experience

Key responsibilities include:

* Processing customer orders, acknowledgements, and delivery updates

* Communicating with customers by phone, email, Microsoft Teams, and occasionally in person

* Coordinating with internal departments to gather dispatch and delivery information

* Creating dispatch paperwork and arranging outbound transport

* Processing sales invoices and purchase orders

* Expediting supplier deliveries and maintaining accurate order tracking

* Assisting with reception and switchboard cover when required

* Inputting data and creating parts within internal systems (FactoryMaster - training provided)

* Supporting the development and documentation of office procedures

* General administrative tasks to support the smooth running of the department

What we're looking for:

* 1-2 years of experience in an administrative or customer service role

* Excellent verbal and written communication skills

* Confident when speaking to customers in a professional and approachable manner

* Strong attention to detail and the ability to multitask effectively

* Proficient in Microsoft Office; experience with FactoryMaster or Darwin is a plus

* Minimum GCSEs in English and Maths (Grade 4/C or above)

* Reliable, proactive, and well-organised with a positive attitude

What's on offer:

* £25,000 - £26,000 per annum (flexible for the right candidate)

* Working hours: Monday to Thursday 8:00am - 5:00pm, Friday 8:00am - 1:00pm

* 20 days holiday plus 8 bank holidays (with an additional day accrued each full calendar year, up to 5 extra days)

* Company sick pay after 6 months

* Free on-site parking

* Supportive team culture and excellent training

Ready to apply?

If you're an experienced Administrator who's confident dealing with customers and thrives in a busy office environment, we want to hear from you. Apply today and a consultant from our team will be in touch.