Customer Service Administrator

Michael Page (UK); Sheffield; On-site; GBP 27,000; Full time

Job summary

A leading manufacturing business in Sheffield seeks a Customer Service Administrator to manage and process customer orders while providing exceptional service. This full-time position offers a generous salary of £26,400 alongside benefits such as free parking and 25 days holiday.

Benefits

Free parking

Excellent working environment

25 days holiday plus bank holiday

Christmas close down

Qualifications

• Experience in a similar role.
• Experience processing customer orders.
• Excellent customer service skills.
• Strong attention to detail.

Responsibilities

• Manage incoming customer orders via e-mail, phone and web portal.
• Process customer orders via internal ERP system accurately.
• Manage customer issues in a timely manner.
• Keep customers updated on order changes.

Skills

Customer Service

Attention to Detail

Job description

• Customer Service Administrator
• Manufacturing & Distribution Business

About Our Client

Our client is an industry leading manufacturer supplying B2B customers across the UK. Following impressive business performance they are looking for a Customer Service Administrator to support their B2B customer base

Job Description

• Manage incoming customer orders via e-mail, phone and web portal
• Process customer orders via internal ERP system accurately and within agreed timescales
• Manage customer issues in a timely manor with minimal impact to the customer
• Keep customers updated on any potential changes to their orders. i.e timescales
• Work with internal teams to manage end to end order management including production and logistics
• Provide customer with support around their needs and any further needs

The Successful Applicant

• Experience in a similar role
• Experience processing customer orders
• Excellent customer service skills
• Strong attention to detail

What's on Offer

The Customer Service Administrator role will join a leading business in the Kiverton Park / Killamash area of Sheffield.

Working hours are Monday to Friday - 0800 - 1600 or 0900 - 1700

Generous salary of £26,400

Free parking, excellent working environment, 25 days holiday plus bank holiday, Christmas close down and many many more