Customer Service Administrator

Travail Employment Group; Burgess Hill; On-site; GBP 22,000 - 26,000; Full time

Job summary

A community-focused Council is seeking a Customer Service Administrator for a permanent, full-time role. This position involves supporting day-to-day operations and supervising an administrative officer, with responsibilities including record management, events coordination, and customer service support. Competitive salary and benefits are offered, alongside a supportive team environment.

Benefits

23 days holiday + Bank Holidays (pro rata'd)

Local Government Pension Scheme

Life assurance

Sick pay scheme

On-site parking

Qualifications

• Experience in agenda creation and minute-taking.
• Ability to manage varied tasks independently or as part of a team.
• Familiarity with website updates and basic bookkeeping preferred.

Responsibilities

• Administer burial ground records and liaise with funeral directors.
• Manage community centre bookings and invoicing.
• Supervise Administrative Support Officer and support front-of-house.

Skills

Organisational skills

Communication

Attention to detail

Tools

Microsoft Office

Job description

Customer Service Administrator, £28,163-£32,115 (Full time equivalent), Burgess Hill, 30 hours per week, Permanent, 23 days holiday + Bank Holidays (pro rata'd), Pension, Life Assurance, Sick Pay, Parking

The Role
We are seeking an experienced and reliable Customer Service Administrator to support the efficient day-to-day operations of the Council's Corporate Services Office in Burgess Hill. This vital administrative role reports to the Corporate Services Manager and includes the supervision of the Administrative Support Officer. You'll work closely with a longstanding team of 16 office-based staff and 4 colleagues working in the community.

Key responsibilities include:

• Administering the Council's burial ground records and liaising with funeral directors, suppliers, and bereaved families


• Managing bookings for the community centre, including enquiries, booking forms, system updates, handovers, and invoicing


• Coordinating the Mayor's engagement calendar and liaising with external organisations


• Supervising the Administrative Support Officer in duties such as maintaining noticeboards and supporting meeting agendas and minutes


• Attending occasional evening meetings to take minutes


• Updating the Council's website to ensure content remains current (training provided)


• Overseeing the archiving system and maintaining accurate records


• Offering support at the Council's front-of-house Help Point when required


• Carrying out general administrative duties as needed and adapting to evolving responsibilities


• Participating in training and ensuring compliance with health and safety standards

Requirements
Strong organisational and communication skills are essential, along with the ability to remain calm and professional when dealing with sensitive matters. A working knowledge of Microsoft Office (especially Excel), attention to detail, and the ability to manage varied tasks independently or as part of a team are highly desirable. Experience in agenda creation, minute-taking, website updates, and basic bookkeeping would be advantageous. This role could suit someone who has worked as an Administrator, Office Coordinator, or Administrative Officer.

Company Information
This role is based within a professional and community-focused Council known for its supportive culture, long-serving team, and commitment to excellent public service. The environment is structured yet friendly, with a strong emphasis on teamwork, accountability, and service quality.

Package

• £28,163-£32,115 FTE- actual pay : £22,530 - £25,692


• 30 hours per week


• 23 days holiday + Bank Holidays (pro rata'd)


• Local Government Pension Scheme (5.5% employee, 18.2% employer contribution)


• Life assurance


• Sick pay scheme


• On-site parking


• Office-based working in a stable and experienced team

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.