Transport Coordinator / Customer Service Administrator

Just Recruitment Group; Great Dunmow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Great Dunmow is seeking a Transport Coordinator / Customer Services Administrator. This role involves managing customer queries, updating job information in the system, and liaising with clients regarding their bookings. The ideal candidate will possess strong customer service skills and experience in a busy transport environment.

Qualifications

• Experience working in a busy Transport office.
• Strong customer service skills.

Responsibilities

• First point of contact for incoming calls.
• Updating job-specific information onto a computerised system.
• Chasing the client for outstanding information.

Skills

Customer Service

Job description

Just Recruitment is partnering with a company based in Great Dunmow, Essex, to recruit a Transport Coordinator / Customer Services Administrator with strong customer service skills, who has gained experience working in a busy Transport office.

Working hours are from Monday to Friday, 8.30am to 5.00pm - 1 hour lunch break.

The role will involve:

• Being the first point of contact for incoming calls
• Updating job-specific information onto a computerised system
• Chasing the client for any outstanding information required
• Communicating with the client as soon as the sales team passes through the job booking
• Updating the client on the progress of their respective booking
• Updating the client with respect to late advice or changes to the client's job
• Liaising with the client by telephone and email with respect to any additional charges/cancellation
• Working closely with the operations team as required
• Filing client and associated paperwork
• Client-specific administration as required.
• Operational administration / PCN’s / on time / operational dashboard and associated work

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.