Customer Service Administrator

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Witham; On-site; GBP 21,000 - 25,000; Full time

Job summary

A manufacturing client in Witham is seeking a Customer Service Administrator for a full-time position. The role is pivotal in delivering exceptional customer experiences by responding to inquiries, resolving issues, and collaborating with team members. The position offers a supportive work environment with professional development opportunities.

Benefits

Opportunities for professional development

Friendly and supportive work environment

Free parking

Qualifications

• Previous experience in customer service.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Resolve customer issues and complaints aiming for first-call resolution.
• Collaborate with team members to ensure timely resolution of issues.

Skills

Problem-solving

Attention to detail

Flexibility

Tools

CRM software

Job description

A manufacturing and production client of ours in the Witham area is recruiting a Customer Service Administrator to join their growing team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm and paying up to 25,000 per annum depending on relevant skills & experience.

This company is committed to delivering exceptional customer experiences and are seeking passionate individuals to join their customer service team.

Key Duties include but are not limited to:

• Respond promptly to customer inquiries via phone and email.
• Provide accurate information and guidance to customers regarding products or services.
• Resolve customer issues and complaints with tact and diplomacy, aiming for first-call resolution whenever possible.
• Document all customer interactions and transactions accurately in the CRM system.
• Collaborate with other team members and departments to ensure timely resolution of customer issues.
• Identify opportunities for process improvements and share feedback with the team.

Skills and Experience required to be considered for this Customer Service Administrator position:

• Previous experience in customer service.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in using CRM software and other customer service tools.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Great Benefits to working for this company include:

• Opportunities for professional development and career advancement.
• Friendly and supportive work environment with a diverse team.
• Training and ongoing support
• Free parking

If you feel like you meet the above criteria & would like to be considered for this Customer Service Administrator position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.

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