Customer Service Administrator

AD WARRIOR; Cirencester; On-site; GBP 22,000 - 26,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Administrator to be the welcoming face of their University. In this dynamic role, you will manage reception duties, handle inquiries, and ensure a secure and friendly environment for visitors. The ideal candidate will possess excellent communication skills and a strong customer service orientation, thriving in a fast-paced setting. This position offers a supportive work environment with opportunities for professional growth, making it an exciting opportunity for those passionate about customer service.

Benefits

Professional development opportunities

Collaborative work environment

Competitive salary

Continuous learning access

Qualifications

• Good standard of general education to GCSE level (including numeracy and literacy).
• Demonstrable customer service skills with a strong orientation.

Responsibilities

• Greet visitors and callers warmly, ensuring they feel welcomed.
• Manage reception tasks and assist with queries from staff and students.
• Ensure compliance with health and safety legislation.

Skills

Excellent telephone manner

Communication skills

Customer service orientation

Computer literacy (MS packages)

Problem-solving skills

Education

GCSE level education

Job description

Customer Service Administrator

Location: Cirencester, GL7 6JS

Salary: £22,680 - £25,742 per annum / £12.46 - £14.14 per hour (Pay review pending)

Hours: Full-time, average 35 hours per week on a rota, including evenings, weekends, and Bank Holidays

Are you a people person with a passion for providing excellent customer service? Do you thrive in a dynamic, fast-paced environment? The University is looking for a dedicated and enthusiastic Customer Service Administrator to join our team and be the welcoming face of our University and conference receptions.

The Role

• First Point of Contact: Greet visitors and callers warmly, ensuring they feel welcomed and directed appropriately.
• Reception Duties: Handle general reception tasks, manage the reception email account, and assist with queries from staff, students, customers, and contractors.
• Security Monitoring: Manage security systems, including CCTV, burglar alarms, and fire alarms, and coordinate emergency procedures.
• Health & Safety: Ensure compliance with health and safety legislation, monitor first aid supplies, and report incidents.
• Facilities Management: Work with the Estates & IT Team to manage car parking and access control.
• Mail Handling: Sort and distribute incoming mail, and prepare outgoing mail and courier services.
• Event Support: Assist with Bed & Breakfast and conference reservations, and act as the point of contact for internet instructions and charges.
• Administrative Tasks: Process maintenance requests, arrange transport, manage lost property, and conduct site tours.
• Team Collaboration: Work flexibly to cover team absences and support the Customer Services Team Leader as needed.

Skills and Qualifications

The ideal candidate will:

• Have a good standard of general education to GCSE level (including numeracy and literacy)
• Excellent telephone manner and communication skills at all levels
• A strong customer service orientation with demonstrable skills
• Computer literacy particularly with MS packages
• The ability to work independently and solve problems resourcefully
• A willingness to obtain a Shot Gun licence for handling and storing student guns (with training and application support provided by the University)

Benefits

We offer a supportive and collaborative work environment and are committed to providing opportunities for professional development and growth, ensuring that our employees have access to continuous learning and advancement.

Additionally, we offer a competitive salary and benefits package, recognising and rewarding the hard work and dedication of our team members.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable University, please proceed through the following link to be redirected to their website to complete your application.

Closing Date: 14 May 2025

Interview Date: 28 May 2025

The University is an equal opportunities employer, and we welcome applications from candidates of all ethnic backgrounds.