Customer Service & Orders Specialist — Quick Start

Re-Recruitment-Group

Cheltenham

On-site

GBP 17,000 - 19,000

Full time

4 days ago

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Benefits offered by this job

Weekly pay until a permanent contract.

Quick start.

Parking onsite.

Permanent opportunity.

Job summary

COMPANY NAME: Not disclosed is seeking a Customer Service Administrator in Cheltenham to join the team on a temporary to permanent basis. You will handle customer inquiries via phone and email, process orders, and support general administration with a focus on delivering excellent service.

Role requires confident communication, strong organisation, and proficiency with Microsoft Office and order-processing software.

Qualifications

Excellent communication skills with a confident phone manner.
Organised and detail-oriented, ability to manage multiple tasks.
Customer-focused with a positive attitude and commitment to great service.
IT skills and comfortable using Microsoft Office and order-processing software.

Responsibilities

Customer Support: Act as the first point of contact for customers through phone and email, offering clear and timely responses to questions or issues.
Order Handling: Process and manage customer orders from start to finish, ensuring smooth delivery and quickly resolving any stock or shipping challenges.
Problem Solving: Take ownership of customer complaints, investigate the root cause, and work with other teams to deliver practical and effective solutions.
Team Assistance: Provide general administrative support such as scheduling, report preparation, and filing to help the wider customer service and office team.