Customer Service Administrator

Anderson Recruitment Ltd; Cheltenham; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a proactive Customer Service Assistant for a permanent role based in Bishops Cleeve, Cheltenham. You will play a crucial role in supporting sales operations, managing customer orders accurately, and ensuring a seamless customer experience. This is an excellent opportunity for candidates with a background in customer service or a strong sales environment who are eager to learn and develop professionally.

Qualifications

• Previous office-based customer service experience or similar.
• Strong communication skills at all levels.
• Willingness to learn and adapt.

Responsibilities

• Act as the first point of contact for order inquiries.
• Manage and process customer orders ensuring accuracy.
• Coordinate with internal teams for order progress updates.
• Support with invoicing and documentation.

Skills

Customer Service

Organizational Skills

Attention to Detail

Microsoft Office

Teamwork

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Anderson Recruitment Ltd

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

9305fb8b2d14

Job Views:

12

Posted:

22.06.2025

Expiry Date:

06.08.2025

col-wide

Job Description:

Brand new opportunity for a proactive individual to join a small yet successful team as Customer Service Assistant. This is a permanent, full time opportunity based from offices in Bishops Cleeve, Cheltenham.

With your main focus to support sales operations and ensure a seamless order management process from start to finish, you will be the main link between customers, internal teams and partners. You will ensure the accuracy of order data, coordination of shipments and the processing of invoices. Your ability to communicate at all levels will be key in maintaining an outstanding customer experience.

This role could suit someone with previous experience within an office based customer service role or if you have worked within a customer focused / sales environment (e.g. retail / hospitality) and have transferable skills, with an excellent attitude towards learning, our client will provide training and support.

Responsibilities:

-Provide customers with regular updates and act as the first point of contact for order enquiries

-Manage and process customer orders ensuring all information is entered correctly

-Coordinate with internal teams to follow up on order progress and shipping / delivery timelines

-Maintain up to date customer and order information on inhouse systems

-Support with invoicing and assist with documentation and reporting as required

-Contribute to the companies continuous improvement efforts aimed at streamlining processes

Candidate Attributes:

-Exceptional customer service experience

-Strong organisational skills with a strong attention to detail

-Proficient use of Microsoft Office applications

-Willingness to learn & work alongside a team

Hours: Monday – Friday, 40 hours per week, 8am – 5pm

Salary: Up to £30,000 - £35,000 per annum depending on experience + daily allowance