Support Services Administrator

The Openwork Partnership; Swindon; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A leading financial services company in Swindon is seeking a Support Services Administrator for a hybrid role, contributing to the Pension and Investments Transfer Teams. The position offers up to £27,000 salary, a bonus scheme, and various benefits, fostering professional development in a supportive environment.

Benefits

Bonus scheme with a target bonus of 7.5%

Pension scheme with contribution matching

Critical illness cover

Death in service - 4x salary

25 days holiday plus bank holidays

Flexible benefits like private medical insurance

Qualifications

• Experience in a busy administrative role.
• Strong IT skills.
• Ability to build and maintain professional relationships.

Responsibilities

• Accurately recording case data within set timeframes.
• Ensuring MI is accurate and current.
• Being the first point of contact for Advisers.

Skills

Customer service experience

Microsoft Office

Attention to detail

Written communication

Verbal communication

Job description

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Hybrid role based in Swindon - 2 days a week in the office.

As Support Services Administrator, you will provide high-quality administration support across the Pension and Investments Transfer Teams to ensure the efficiency of daily activities. You will deliver outstanding service to our Advisers, Partners, and colleagues.

The benefits include:

• Salary up to £27,000
• Bonus scheme with a target bonus of 7.5%
• Pension scheme: contribute up to 5%, with Openwork matching an additional 5%
• Critical illness cover
• Death in service - 4x salary
• 25 days holiday plus bank holidays, with the option to buy up to 10 additional days
• Flexible benefits such as private medical and dental insurance

Your responsibilities will include:

• Accurately recording case data within set timeframes
• Ensuring MI is accurate, current, and issued promptly
• Distributing workloads effectively to meet SLAs
• Collaborating with the Team Leader and colleagues for resource planning
• Being the first point of contact for Advisers and their teams for case support
• Maintaining professionalism, ethics, and compliance in all tasks

What you will need to succeed:

• Experience in a busy administrative role with customer service
• Financial Services experience is advantageous but not essential
• Strong Microsoft Office and IT skills
• Ability to build and maintain professional relationships
• Excellent written and verbal communication skills
• Flexibility to work individually and as part of a team
• Attention to detail and adherence to processes for high-quality service

Why join us?

We are a dynamic, fast-growing company committed to investing in our colleagues and fostering a supportive, inclusive culture. Recognized as one of the Best 100 Large Companies to work for in 2022, we value individuality and strive to create an environment where everyone can thrive. We believe your unique background and perspectives make a difference, and we support work-life balance and personal development.